Event Manager - Hilton San Diego Bayfront

Hilton in; San Diego (CA); On-site; Full time

Job summary

An established industry player is seeking a passionate Event Manager to create memorable guest experiences at a stunning waterfront resort. This role involves coordinating events, ensuring high-quality service, and building strong client relationships. The ideal candidate will possess solid hospitality management skills and a relevant degree, along with a commitment to excellence and teamwork. Join a company that values integrity and leadership, and be part of a team that strives for exceptional service and guest satisfaction. This is a fantastic opportunity to grow your career in the dynamic hospitality industry while making a real impact.

Qualifications

• 1 year of hospitality experience at a managerial level.
• Knowledge of hotel property management systems.

Responsibilities

• Coordinate event documentation and ensure high-level service.
• Develop plans and goals while communicating with clients.
• Maximize revenue by upselling and enhancing events.

Skills

Hospitality Management

Event Planning

Conflict Resolution

Customer Service

Sales Skills

Education

Degree in Business Development

CMP or CPCE Certification

Tools

Delphi.fdc

Job description

Event Manager - Hilton San Diego Bayfront (Project Management)

Hilton San Diego Bayfront Events department is looking for passionate Managers! If you are passionate about providing and delivering memorable guest experiences, this role is for you! We are a renowned South California resort, located steps from the Gaslamp Quarter and Petco Park.

Our waterfront resort has 1,190 guest rooms and over 170,000 square feet of elegant indoor and gorgeous outdoor event spaces. Join us and see why Hilton is ranked the best hospitality brand to work for!

Classification: Full Time

Shift: Varies: AM/PM - including weekends and holidays.

Hourly Rate Range: $30.00 - $34.75

The ideal candidate will have:

• One (1) year Hospitality related experience at manager level.
• Knowledge of the hotel property management systems (Delphi.fdc)
• Relevant degree, in business development or other relevant business field, from an academic institution (CMP, CPCE)

What will I be doing:

As Event Manager you are responsible for event documentation and coordination with Sales, hotel departments, and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner's primary contact following turnover on property and is responsible for his/her experience.

Your essential functions will include:

• Organize, plan and prioritize your duties by developing plans and goals. Timely communication to internal and external clients via telephone, email, written documents or in person.
• Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
• Demonstrate knowledge of job systems, products, systems, and processes.
• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
• Selling and influencing both internal and external clients.
• Make decisions and solve problems by analyzing and evaluating the issues and determining the best solution.
• Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback, and individual coaching when needed.
• Participate in customer site inspections and assist with the sales process as necessary.
• Other duties as necessary based on business needs.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality: We're passionate about delivering exceptional guest experiences.
• Integrity: We do the right thing, all the time.
• Leadership: We're leaders in our industry and in our communities.
• Teamwork: We're team players in everything we do.
• Ownership: We're the owners of our actions and decisions.
• Now: We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the