Event Manager

Maggiano's Little Italy; Tampa (FL); On-site; USD 52,000 - 64,000; Full time

Job summary

Maggiano's Little Italy in Tampa is seeking an Event Manager to plan, coordinate, and execute banquet events from handoff to completion. You will own all event details, including timelines, room setups, seating charts, staffing, and menu arrangements, ensuring flawless delivery and guest satisfaction.

You will partner with Sales, Culinary, and Restaurant Leadership to deliver exceptional experiences, lead banquet teams, manage SOPs, and monitor profitability and guest feedback across events.

Qualifications

• Minimum 3 years’ experience in hotel, catering, or banquet operations.
• Experience leading event execution and service teams.
• Strong knowledge of banquet service standards and room setups.
• Ability to read and execute BEOs, layouts, and event contracts.
• Excellent guest-service and conflict-resolution skills.
• Proficiency with banquet systems, CRM, or event software.

Responsibilities

• Own all event details after booking and handoff from sales team.
• Create and manage event timelines, layouts, seating charts, and room assignments.
• Coordinate menu selections, dietary needs, and service style.
• Schedule banquet staff based on event size and service requirements.
• Lead day-of execution, ensuring events start on time and run according to plan.

Skills

Event planning

Team leadership

Banquet service

BEOs & layouts

Guest service

Tools

CRM software

Event software

Job description

Description

The Event Manager is responsible for the planning, coordination, and flawless execution of all banquet events. This role owns all event details after booking, including room setup, seating plans, event timelines, staffing coordination, menu arrangements, and day-of execution. The Event Manager ensures every event is delivered to standard, on time, and according to guest expectations.

This role partners closely with Sales Manager, Culinary, and Restaurant Leadership teams to provide an exceptional guest experience from event handoff through completion.

ESSENTIAL FUNCTIONS

Event Planning & Execution

Own all event details once the event is booked and handed off from sales team
Review contracts, BEOs, and event notes for accuracy and completeness
Create and manage event timelines, layouts, seating charts, and room assignments
Coordinate menu selections, special requests, dietary needs, and service style
Schedule banquet staff based on event size and service requirements
Lead day-of execution, ensuring events start on time and run according to plan
Serve as primary on-site contact for hosts during events
Conduct pre-event meetings with teams to review logistics and service expectations

Operational Leadership

Develop, communicate, and enforce banquet standard operating procedures
Hire, train, coach, performance manage, and support banquet teams on service standards and execution excellence
Ensure rooms are properly set according to diagrams and guest specifications
Maintain inventory related to banquet service, linens, A/V, and equipment
Partner with culinary team on timing, flow of food, and menu execution

Financial & Performance Management

Monitor banquet profitability through labor, food cost, and expense control
Support menu pricing, updates, and rollout execution
Review event performance and address service recovery when needed
Track and drive results on banquet guest experience metrics and KPIs

Cross-Functional Partnership

Partner with Sales Managers to ensure clean event handoffs
Communicate changes to menus, guarantees, and setup in a timely manner
Work with IT/vendor partners on banquet systems, phones, printers, and CRM tools

Systems & Reporting

Maintain banquet event systems, room setup libraries, and menu files
Review reports related to revenue, lost business, repeat business, and guest feedback
Ensure accuracy of BEOs and event documentation

Requirements

QUALIFICATION STANDARDS:

Minimum 3 years’ experience in hotel, catering, or banquet operations required
Experience leading event execution and service teams
Strong knowledge of banquet service standards and room setups
Ability to read and execute BEOs, layouts, and event contracts
Strong organizational and multitasking skills in a fast-paced environment
Excellent guest-service and conflict-resolution skills
Proficiency with banquet systems, CRM, or event software
Ability to work a flexible schedule including nights, weekends, and holidays

Maggiano's Little Italy is proud to be an Equal Opportunity and e-Verify Employer.

At Maggiano's Little Italy we strive to celebrate the differences that make a good company great and to leverage individual strengths to create an innovative, inclusive and unified team