Event Manager

International Facility Management Association; Austin (TX); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading facility services provider is seeking an Event Manager to oversee operations across multiple buildings. The role involves managing staff, ensuring compliance with contract requirements, and maintaining customer satisfaction. Ideal candidates will have supervisory and customer service experience, strong organizational skills, and proficiency in Microsoft Office. Flexibility for evening and weekend work is essential.

Benefits

Comprehensive benefits package

Qualifications

• 1-2 years supervisory experience.
• 1-2 years customer service experience.
• Knowledge of janitorial equipment and OSHA processes.

Responsibilities

• Oversee day-to-day operations across multiple buildings.
• Collaborate with Project Manager for service delivery.
• Maintain customer relations and ensure service quality.

Skills

Bilingual

Customer Service

Organizational Skills

Communication

Problem-Solving

Tools

Microsoft Office

Job description

The Event Manager is responsible for the day-to-day operations and administrative activities across multiple buildings within the district. They lead Supervisors to ensure compliance with contract requirements, develop and implement cost control measures, and establish service standards to meet customer specifications. The role involves overseeing inspections, quality control, and inventory management of equipment and supplies for assigned buildings.

Benefits: ABM offers a comprehensive benefits package. For more information, visit ABM 2025 Employee Benefits | Staff & Management.

Work Schedule: Monday - Sunday, nights and weekends depending on the event schedule.

Project Management & Client Relations:

1. Collaborate with the Project Manager to develop work plans that ensure timely, cost-effective service delivery and contract compliance.
2. Inform customers about additional services available at ABM.
3. Respond to customer inquiries, resolve complaints, and gather feedback.
4. Maintain regular contact with customers to ensure service quality and foster retention.
5. Update the Project Manager on work status, potential issues, and escalate serious concerns.
6. Increase billable services and add value through additional or periodic services (TAG work).
7. Provide excellent customer service to retain clients and promote service sales.
8. Report accidents and property damage promptly and accurately.

Employee Relations and Supervision:

1. Work closely with frontline staff to meet customer needs, identify training requirements, and coordinate development efforts.
2. Recommend staffing levels and collaborate with HR on hiring, training, and evaluations.
3. Understand union contracts and develop effective relationships with labor unions.
4. Enforce company and client policies through mentoring and coaching.

Minimum Requirements:

• Bilingual (Spanish/English) preferred.
• 1-2 years supervisory experience.
• 1-2 years customer service experience.
• Knowledge of janitorial equipment and OSHA processes.
• Intermediate proficiency in Microsoft Office.
• Valid driver’s license for business travel.
• Passion for service and helping others succeed.
• Strong organizational and planning skills.
• Attention to detail and proactive problem-solving abilities.
• Flexibility to work evenings and weekends as needed.
• Technical proficiency with MS Office, smartphones, internet, and related applications.
• Excellent communication and interpersonal skills, including experience with union environments.
• Understanding of industry practices and trends.

About Us:

ABM (NYSE: ABM) is a leading provider of facility services, committed to creating cleaner, healthier, and more sustainable environments. Our services include janitorial, engineering, parking, electrical, energy solutions, HVAC, landscaping, and more, serving diverse industries worldwide. Founded in 1909, ABM supports over 20,000 clients and employs more than 100,000 team members across multiple countries. For more information, visit our website.

ABM is an Equal Opportunity Employer and participates in E-Verify. We are proud to be military-friendly and offer opportunities for veterans and others seeking a career in facility services.