Event Manager - Hilton Austin

Hilton Austin; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Join Hilton Austin as an Event Manager, where you'll plan and coordinate events, ensuring high-level service and client satisfaction. With responsibilities ranging from event documentation to upselling opportunities, this role offers a chance to advance your career in the hospitality industry. Enjoy comprehensive benefits and be part of a dynamic team in downtown Austin.

Benefits

Medical, vision, dental, life, and disability insurance

Mental health resources

Paid Time Off (up to 144 hours in the first year)

Travel discounts through the Go Hilton program

401(k) plan with company match

Career development opportunities

Employee resource groups and recognition programs

Access to dailyPay for early wage access

Educational benefits and family-building support

Employee stock purchase program at 15% discount

Qualifications

• Minimum of 1 year hotel-related experience.
• Open availability to work weekends and evenings.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Organize, plan, and prioritize duties for events.
• Communicate with clients via telephone, email, or in person.
• Create and maintain client relationships to meet expectations.

Skills

Communication

Negotiation

Problem Solving

Customer Relationship Management

Education

Relevant degrees or certifications (CMP or CPCE)

Tools

Microsoft Office

Hotel property management systems (Delphi.fdc)

Job description

Join to apply for the Event Manager - Hilton Austin role at Hilton Austin.

Exciting opportunity at Hilton Austin in downtown Austin! We are seeking an event manager to join our team. This role involves planning and coordinating events at our property, offering a chance to advance your career in the events industry. Join us and be part of something special!

What will I be doing?

As Event Manager, you are responsible for event documentation and coordination with Sales, hotel departments, and customers to ensure high-level service throughout all event phases. You will ensure a seamless transition from sales to service and back, recognize revenue opportunities through upselling, and serve as the primary contact for event planners post-turnover.

Specifically, your essential functions include:

1. Organize, plan, and prioritize duties by developing plans and goals.
2. Communicate timely with clients via telephone, email, or in person.
3. Create and maintain client relationships to meet expectations.
4. Demonstrate knowledge of job systems, products, and processes.
5. Resolve conflicts, negotiate, and handle complaints effectively.
6. Influence and sell to internal and external clients.
7. Make decisions and solve problems analytically.
8. Ensure high-quality service through communication, guidance, and coaching.
9. Participate in site inspections and assist with sales as needed.
10. Perform other duties as required based on business needs.
11. Maintain regular attendance.

What are we looking for?

• Minimum of 1 year hotel-related experience.
• Open availability to work weekends, evenings, and days based on group needs.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

Preferred qualifications include knowledge of hotel property management systems (Delphi.fdc), experience in sales, catering, or events, and relevant degrees or certifications such as CMP or CPCE.

The Benefits

We support the wellbeing of our team members through various programs and benefits, including:

• Medical, vision, dental, life, and disability insurance.
• Mental health resources.
• Paid Time Off (up to 144 hours in the first year).
• Travel discounts through the Go Hilton program.
• 401(k) plan with company match.
• Career development opportunities.
• Employee resource groups and recognition programs.
• Access to dailyPay for early wage access.
• Educational benefits and family-building support.
• Expanded leave policies and adoption assistance.
• Employee stock purchase program at 15% discount.

Work Locations

Hilton Austin Conference Center

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job Function

Management and Manufacturing in Hospitality

Seniority Level

Entry level

Employment Type

Full-time