Event Management ServiceNow ITOM Developer

Booz Allen Hamilton; McLean (VA); On-site; USD 87,000 - 198,000; Full time

Job summary

Booz Allen Hamilton is seeking a hands-on ServiceNow ITOM Developer to own event management wiring, automation, and CI binding within the ServiceNow platform. You will implement connectors, event rules, and correlation logic while maturing ITOM, CSDM, and agentic operations.

Strong coding and integration skills are essential, with a focus on safe, auditable changes. The role emphasizes developing production-ready code, collaborating across teams, and delivering scalable automation for

Qualifications

• Experience with ServiceNow development including workflows, forms, UI policies, business rules, and integrations.
• Proficient in JavaScript, Glide API, and data transformation/automation.
• Familiar with ITOM concepts including Event Management, CMDB, and CSDM.
• Experience integrating monitoring platforms via REST or SOAP APIs and MID Server.
• Demonstrated safety design with approvals, verification, and rollback mechanisms.

Responsibilities

• Build and tune ServiceNow Event Management, including connectors, event rules, correlation and grouping logic, and alert-to-incident automation.
• Normalize severity and event fields across monitoring sources to ITIL-aligned scale.
• Engineer entity-to-CI binding accuracy with CMDB owners and CSDM alignment.
• Develop automated remediation with bounded blast radius, approvals, verification, and rollback.
• Integrate monitoring platforms with ServiceNow via REST, IntegrationHub, and Flow Designer, ensuring stability across upgrades.
• Move event classes from manual to automated with auditable evidence.

Skills

ServiceNow development

JavaScript

Python

REST APIs

SOAP APIs

CMDB

CSDM

Event Management

ITOM

Agile/Scrum

Root cause analysis

Education

Bachelor's degree in CS or Information Systems

ServiceNow Certified System Administrator

Tools

Flow Designer

IntegrationHub

Service Portal development

MID Server

Job description

Join a culture of empowerment and connectivity.

Develop your craft

Learn the skills you need to accelerate your career.

Discover benefits that your life and work.

Innovate with intention

Build mission-ready tech that protects the nation.

Event Management ServiceNow ITOM Developer

The Opportunity:

Are you looking for an opportunity to combine hands-on develop ment with big picture thinking to make an impact on the services people rely on every day? You understand that detecting a problem is only the beginning, and that the difficult work is getting it to the right owner with enough context to act on — or resolving it without interrupting anyone at all. As a ServiceNow ITOM develop er on our team, you’ll own the layer where monitoring signal becomes action. Your customers will t rus t you not only to build and tune Event Management — connectors, event rules, correlation and grouping logic, and alert-to-incident automation — but to evolve it, moving event classes from human-handled to fully automated one at a time, each with the verification, rollback, and evidence to demonstrate it is safe. On our team, you’ll broaden into ITOM, CSDM, and agentic operations. This is a hands-on develop ment role. You’ll write and review code, and what you build will act on production systems. Due to the nature of work performed within this facility, U.S. citizen ship is required .

What You’ll Work On:

• Build and tune ServiceNow Event Management, including connectors, event rules, correlation and grouping logic, aggregation, and alert-to-incident automation.
• Normalize severity and event fields across monitoring sources so that every alert arrives on one consistent, ITIL-aligned scale.
• Engineer entity-to-CI binding accuracy, partnering with CMDB owners on identification, reconciliation, and CSDM alignment where binding breaks.
• Develop automated and agentic remediation with bounded blast radius, approval gates, verification that the service recovered, rollback, and a complete evidence trail.
• Integrate monitoring platforms with ServiceNow through REST, IntegrationHub, and Flow Designer, and keep those integrations stable through platform upgrades.
• Move event classes from human-handled to automated one at a time, and prove each one with evidence that holds up under audit.

Join us. The world can't wait.

You Have:

• 5+ years of experience in ServiceNow develop ment, including workflows, forms, UI policies , business rules, and integrations
• Experience working in Scrum or SAFe
• Experience with JavaScript, the Glide API, and Python or a language for data transformation and automation, and with event management concepts including deduplication, correlation, alert grouping, and threshold design
• Experience integrating monitoring or third-party systems using REST or SOAP APIs, including MID Server configuration and troubleshooting, and knowledge of CMDB structure and CSDM
• Experience building automation with explicit safety design, including approvals, verification, and rollback
• Ability to run root cause analysis on detection gaps and false positives, tracing a bad alert from source event through rule evaluation to the record it created
• Bachelor's degree in a CS or Information Systems field
• ServiceNow Certified System Administrator ( CSA ) certification

Nice If You Have:

• Experience delivering a ServiceNow Event Management implementation end to end
• Experience with Flow Designer, IntegrationHub, and Service Portal develop ment
• Experience with ITOM Discovery and Service Mapping in depth, including custom pattern develop ment and CMDB health remediation
• Experience integrating a major monitoring platform as an event source
• Experience with Now Assist or ServiceNow agentic capability, or with ServiceNow in a DoD or accredited environment
• ServiceNow CIS — Event Management, CIS — Discovery, CIS — ITOM, Certified Application Develop er ( CAD ) , or ITIL v4 certification

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.

• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.

• Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.