Network Operations Center Analyst
Booz Allen Hamilton
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Benefits offered by this job
Job summary
Booz Allen Hamilton is seeking an ESOC Engineer to monitor, troubleshoot, and manage network and infrastructure services in a demanding 24x7 environment. You will provide technical support for escalated issues and ensure quick resolutions to protect enterprise services.
The role requires strong IT skills, attention to detail, and excellent communication, with shift work (Wed–Sat, 6am–4pm) and a focus on rapid issue detection and AI-enabled improvements. U.S. citizenship is required.
Qualifications
- 2+ years of experience in a technical operations environment.
- Experience with technical customer support.
- Knowledge of Linux and UNIX, Windows, and Networks.
- Knowledge of ServiceNow or ticketing systems.
- Knowledge of ITIL concepts.
- Ability to apply fundamental concepts, processes, practices, and procedures on technical assignments.
- Ability to support a 6am to 4pm, Wednesday through Saturday shift.
- Associate's degree or 2+ years of experience in IT operations and incident management in lieu of a degree.
Responsibilities
- Monitor, troubleshoot, and manage network and infrastructure services in a 24x7 fast-paced environment.
- Provide technical support to escalated issues and ensure rapid resolution of enterprise services.
- Coordinate with service owners to resolve disruptions and work with the Service Desk to identify potential widespread issues and ensure rapid escalation.
Skills
Education
Tools
Job description
Join a culture of emplowerment and connectivity.
Learn the skills you need to accelerate your career.
Discover benefits that your life and work.
Build mission-ready tech that protects the nation.
The ESOC Engineer oversees the monitoring, troubleshooting, and management of network and infrastructure services in a fast-paced, 24x7 mission-critical environment. They provide technical support to escalated issues, ensuring quick resolution of any issues affecting enterprise services.
The ideal candidate is self-motivated, quick to learn, and proven in fast-paced, collaborative environments. Strong IT skills, attention to detail, effective communication, and a customer-focused attitude are essential. Responsibilities include troubleshooting and resolving service issues efficiently using networking tools, coordinating with service owners to resolve disruptions, and working with the Service Desk to identity potential wide spread issues and ensure a rapid escalation. The position requires working in a shift-based environment.
Monitor and troubleshoot incident management of the network and services in a 24x7 fast-paced environment. Monitor, troubleshoot, and ensure quick resolution of all problems with the network, infrastructure, and services offered by our organization. Troubleshoot and resolve customer and services issues in a timely and efficient manner using various networking tools. ESOC Engineers work in shifts, and this position is expected to support operations Wednesday through Saturday from 6am to 4pm Eastern. As we transition towards Agentic Infrastructure Operations and Monitoring, this position will be instrumental in identifying AI-driven opportunities and implementing leveraging AI tools to enhance issue detection and facilitate automated problem resolution. Due to the nature of work performed within this facility, U.S. citizenship is required.
2+ years of experience in a technical operations environment
Experience with technical customer support
Knowledge of Linux and UNIX, Windows, and Networks
Knowledge of ServiceNow or ticketing systems
Knowledge of ITIL concepts
Ability to apply fundamental concepts, processes, practices, and procedures on technical assignments
Ability to support a 6am to 4pm, Wednesday through Saturday shift
Associate's degree or 2+ years of experience in IT operations and incident management in lieu of a degree
Experience with ServiceNow
Experience with Dynatrace or other enterprise infrastructure monitoring tools
- Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care.
- Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values.
- Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $62,000.00 to $141,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.
Network Operations Center Analyst
The ESOC Engineer oversees the monitoring, troubleshooting, and management of network and infrastructure services in a fast-paced, 24x7 mission-critical environment. They provide technical support to escalated issues, ensuring quick resolution of any issues affecting enterprise services.
The ideal candidate is self-motivated, quick to learn, and proven in fast-paced, collaborative environments. Strong IT skills, attention to detail, effective communication, and a customer-focused attitude are essential. Responsibilities include troubleshooting and resolving service issues efficiently using networking tools, coordinating with service owners to resolve disruptions, and working with the Service Desk to identity potential wide spread issues and ensure a rapid escalation. The position requires working in a shift-based environment.
Monitor and troubleshoot incident management of the network and services in a 24x7 fast-paced environment. Monitor, troubleshoot, and ensure quick resolution of all problems with the network, infrastructure, and services offered by our organization. Troubleshoot and resolve customer and services issues in a timely and efficient manner using various networking tools. ESOC Engineers work in shifts, and this position is expected to support operations Wednesday through Saturday from 6am to 4pm Eastern. As we transition towards Agentic Infrastructure Operations and Monitoring, this position will be instrumental in identifying AI-driven opportunities and implementing leveraging AI tools to enhance issue detection and facilitate automated problem resolution. Due to the nature of work performed within this facility, U.S. citizenship is required.
- 2+ years of experience in a technical operations environment
- Experience developing basic scripts
- Experience with technical customer support
- Knowledge of Linux and UNIX, Windows, and Networks
- Knowledge of ServiceNow or ticketing systems
- Knowledge of ITIL concepts
- Ability to apply fundamental concepts, processes, practices, and procedures on technical assignments
- Ability to support a 6am to 4pm, Wednesday through Saturday shift
- Associate's degree or 2+ years of experience in IT operations and incident management in lieu of a degree
- Experience with ServiceNow
- Experience with Dynatrace or other enterprise infrastructure monitoring tools
- Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care.
- Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values.
- Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $62,000.00 to $141,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
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