Event Guest Services Staff - Part-Time, Flexible Hours

BEST Crowd Management; New Orleans (LA); On-site; USD 17,000 - 22,000; Part time

Job summary

BEST Crowd Management is seeking a Guest Services Staff member for Caesar's Superdome in New Orleans, LA. You will warmly welcome attendees, answer questions, guide guests, and help ensure a positive event experience.

This part-time role requires reliability, strong communication, and the ability to work evenings, weekends, and holidays. Prior customer service or hospitality exposure is a plus.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent; some college preferred.
• Previous experience in customer service, hospitality, or event-related roles is advantageous.
• Excellent communication and interpersonal skills to interact effectively with diverse individuals.
• Strong problem-solving abilities and the capacity to remain calm and professional in high-pressure situations.
• Flexibility to work evenings, weekends, and holidays based on event schedules.
• Physical stamina to stand, walk, and engage in physical activities for extended periods.
• Demonstrated reliability, punctuality, and a strong work ethic.

Responsibilities

• Provide outstanding customer service by warmly welcoming and assisting event attendees with their needs.
• Assist with event set-up, including arranging equipment, placing signage, and other tasks as assigned.
• Monitor event areas to ensure cleanliness, organization, and compliance with venue policies.
• Answer questions and provide information about the event, facilities, and amenities to guests.
• Guide and direct guests to appropriate locations, such as seating areas, restrooms, concession stands, and exits.
• Address guest inquiries, complaints, or issues promptly and professionally.
• Collaborate with event staff, vendors, and team members to ensure smooth event operations.
• Assist with crowd management, when necessary, to ensure a safe and enjoyable experience for all attendees.
• Adhere to company policies, procedures, and guidelines to maintain a high standard of professionalism and service excellence.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Stamina

Reliability

Flexibility

Education

High school diploma or equivalent

Job description

BEST Crowd Management is seeking a Guest Services Staff member for Caesar's Superdome in New Orleans, LA. You will warmly welcome attendees, answer questions, guide guests, and help ensure a positive event experience.

This part-time role requires reliability, strong communication, and the ability to work evenings, weekends, and holidays. Prior customer service or hospitality exposure is a plus.