Event Guest Services Representative - Soundwaves

Hard Rock Hotel Cancun; Atlantic City (NJ); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

401K with match

Free Meals

Free Uniforms

Free Parking

Discounts at Hard Rock properties

Job summary

Hard Rock Hotel & Casino Atlantic City is seeking an Event Guest Services Representative for Soundwaves. The role involves greeting guests for events, scanning tickets, and escorting guests to their seats.

Position is part-time, primarily nights and weekends. Candidates should have at least a high school diploma and 1 year of customer service experience, and be able to stand for the shift on bleacher stairs.

Qualifications

• High school diploma or GED preferred.
• 1 year of customer service experience.
• Must be able to stand entire shift and walk up and down bleacher steps.
• Work is primarily nights and weekends when shows are scheduled.

Responsibilities

• Greet guests for events and scan tickets.
• Escort guests to assigned seats and assist as needed.
• Acknowledge guest issues and report to Supervisor.
• Maintain a clean, safe, and healthy work environment; enforce HRL policies.
• Support responsible gaming and alcohol service.

Skills

Customer service

Guest interaction

Education

High school diploma or GED

Job description

## Event Guest Services Representative - SoundwavesApplylocations: Hard Rock Hotel & Casino Atlantic Citytime type: Part timeposted on: Posted Todayjob requisition id: R12010Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits**Job Description:**Under the direction of the Entertainment Operations Manager, the incumbent is responsible for greeting all guests for any events.* Continually exceed guest expectations for service and satisfaction in all areas of the event experience.* Have a thorough knowledge of all seat locations, concessions, restrooms, Merchandising, and all other pertinent areas within HRL.* Greet guests and scan tickets and / or escorts guests to their proper assigned seats.* Acknowledges all guest related issues and reports to Supervisor.* Maintains a clean, safe, & healthy work environment while enforcing all of HRL policies and procedures.* Perform other duties as assigned.* Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.* Demonstrate actions and behaviors that reinforce the Company’s Mission and Values.* Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.* Employee must stand during entire shift.* Occasionally must walk on stairs.**QUALIFICATIONS:*** High school diploma or GED preferred* 1 year of customer service experience* Must be able to stand entire shift and walk up and down bleacher steps* Work is primarily nights and weekends when shows are scheduled**BENEFITS INCLUDE**:* 401K with match* Earned Sick Pay* Holiday Pay* Free Meals, Free Uniforms, Free Parking* Discounts at Hard Rock properties around the globe* All team members are eligible to participate in the discretionary annual bonus program* Training and Leadership development programs* Wellness programs including onsite information and fitness seminars* Team Member Resource Groups* Recognition programs* Pay rate $16.00