Event Guest Services Representative

RG&T Solutions; Madison (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

RG&T Solutions is seeking a Guest Services Team Member to provide high-quality guest hospitality on-site at stadiums, arenas, and event venues in Madison, WI. You will work with a professional, team-oriented staff to ensure smooth entry, safety, and excellent guest experiences.

Key responsibilities include greeting guests, scanning tickets, guiding foot traffic, and answering questions while adhering to established safety procedures.

Qualifications

• Excellent customer service and communication abilities.
• Ability to stay calm and professional in busy events.
• Team-oriented with clear procedures.
• Basic problem-solving for guest concerns.

Responsibilities

• Greet guests and provide friendly, helpful assistance.
• Scan tickets and manage entry/check-in processes.
• Direct foot traffic to designated areas for smooth flow.
• Answer guest questions and resolve basic issues.
• Follow safety and security procedures to maintain crowd safety.

Skills

Customer service

Communication

Calm under pressure

Team player

Job description

Role: Guest Services Team Member (On-Site)

Support major sports, entertainment, and convention events by providing high-quality guest hospitality and safe, organized entry. You will work on-site at stadiums, arenas, and event venues alongside a professional, team-oriented staff.

Key Responsibilities

• Greet guests and provide friendly, helpful assistance.
• Scan tickets and manage entry/check-in processes.
• Direct foot traffic to designated areas to support efficient flow.
• Answer guest questions and resolve basic issues.
• Follow established safety and security procedures to help maintain crowd safety.

Qualifications & Skills

• Strong customer service and communication skills.
• Ability to remain calm, helpful, and professional in high-traffic environments.
• Comfort working in a team and following clear procedures.
• Basic problem-solving skills for everyday guest concerns.