Event Guest Services Associate - Flexible Hours

BEST Crowd Management; Madison (WI); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Competitive pay

Flexible scheduling

Career growth

Job summary

BEST Crowd Management in Madison, WI is seeking a friendly Guest Services Staff member to join our event team. You will warmly welcome attendees and help with their needs.

This part-time role emphasizes customer service, reliability, and flexibility for evenings, weekends, and holidays. Training and development opportunities are included, with competitive pay and a supportive team environment.

Qualifications

• Experience in customer service, hospitality, or event-related roles is advantageous.
• Excellent communication and interpersonal skills to interact effectively with diverse individuals.
• Strong problem-solving abilities and ability to stay calm in high-pressure situations.

Responsibilities

• Provide outstanding customer service by warmly welcoming and assisting event attendees.
• Assist with event set-up and signage placement as assigned.
• Monitor event areas for cleanliness, organization, and policy compliance.
• Answer questions and provide information about the event, facilities, and amenities.
• Guide guests to seating, restrooms, concessions, and exits.
• Address inquiries, complaints, or issues promptly and professionally.
• Collaborate with event staff, vendors, and team members for smooth operations.
• Assist with crowd management to ensure a safe experience.
• Adhere to company policies and maintain high standards of service.

Skills

Customer service

Communication

Interpersonal skills

Reliability

Flexibility

Education

High school diploma or equivalent

Job description

BEST Crowd Management in Madison, WI is seeking a friendly Guest Services Staff member to join our event team. You will warmly welcome attendees and help with their needs.

This part-time role emphasizes customer service, reliability, and flexibility for evenings, weekends, and holidays. Training and development opportunities are included, with competitive pay and a supportive team environment.