Event Guest Experience Host

Golden State Warriors; San Francisco (CA); On-site; USD 30,000 - 34,000; Part time

Job summary

The Golden State Warriors are seeking upbeat Ambassadors to create a world-class, guest-centric environment for Warriors, Valkyries games, and Chase Center events. This part-time, on-site role in San Francisco requires strong interpersonal skills and the ability to handle high-traffic, dynamic settings.

Responsibilities include greeting guests, directing them, assisting with access and wayfinding, supporting event setup/breakdown, and resolving guest concerns at various venues and Thrive City

Qualifications

• High School Diploma or Equivalent.
• Experience in customer service, hospitality, travel, tourism, or attractions is preferred.
• Ability to work flexible, non-traditional schedule including evenings, weekends, and holidays.

Responsibilities

• Greet guests as they approach Chase Center to provide direction and support before entering the venue.
• Monitor entrances and welcome guests into the arena while assisting with line control and wayfinding.
• Assist guests as needed (e.g., wheelchair, walkers, escorts, etc.), including vertical transportation requests and directional guidance.
• Maintain a steady movement of guests through entry points while serving a diverse clientele.
• Support set-up and breakdown during Warriors and Valkyries game nights and events, including promotional theme nights, giveaways, etc.
• Support guests at the guest service kiosk to help troubleshoot situations and help resolve concerns.
• Provide information to guests that will enhance their overall experience.
• Serve as a source of information and FAQs for Chase Center guests; provide proactive solutions.
• Work Thrive City & off-site Golden State Warriors and Valkyries events as needed.
• Ability to monitor and respond to communications via radio or other assigned communication devices effectively, particularly during high-traffic periods or emergencies.
• Other duties as assigned

Skills

Interpersonal skills

High energy

Professional under pressure

Grooming standards

Reliable transportation

Teamwork

Tech familiarity

Education

High School Diploma or Equivalent

Job description

The Golden State Warriors are seeking upbeat Ambassadors to create a world-class, guest-centric environment for Warriors, Valkyries games, and Chase Center events. This part-time, on-site role in San Francisco requires strong interpersonal skills and the ability to handle high-traffic, dynamic settings.

Responsibilities include greeting guests, directing them, assisting with access and wayfinding, supporting event setup/breakdown, and resolving guest concerns at various venues and Thrive City