Event Guard

Evolving Solution Services; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

401k with company match

Employee points program

Free trainings and certifications

Job summary

Evolving Solution Services is seeking an Event Security Guard in Philadelphia, PA. The role emphasizes excellent customer service while enforcing event policies and remaining professional on duty.

Responsibilities include greeting guests, patrolling sites, handling incidents, and assisting attendees. A high school diploma or GED is required, with security or hospitality experience preferred. Training and certifications are provided.

Qualifications

• Communication skills in writing and speaking are required.
• Experience in security or hospitality is preferred.
• Ability to pass a background check and drug test.

Responsibilities

• Greet and interact with guests in a friendly manner.
• Stand at post, remain alert, patrol facility on foot.
• Assist guests and client representatives as needed.
• Respond to incidents and document them clearly.
• Provide outstanding customer service to all attendees.
• Be familiar with event venues IESS operates.

Skills

Effective communication

Customer service

Security awareness

Reliability

Education

High school diploma or GED

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Event Guard

Philadelphia, PA, US

Job Overview:

The Event Security Guard is the most visible member of the IESS team and providing outstanding customer service to the attendees and guests of the events we secure. The successful Event Security Guard is punctual, in uniform, responsible, and professional at all times while on duty. Event Security Guards implement our "customer service first" mentality when interacting with the public, enforcing event policies but doing so with a positive framing.

Responsibilities and Duties:

• Greet and interact with guests in an upbeat, friendly, and personable manner
• Stand at assigned post and maintain a level of alertness and awareness to the surroundings
• Patrol the facility on foot as directed by the supervisor
• Assist guests and client representatives as needed
• Respond to, report, and document any incidents or issues of which you become aware
• Provide outstanding customer service to everyone
• Be able to properly wear the assigned company uniform
• Attend all required trainings and meetings as directed by the supervisor
• Be able and willing to become certified in site-specific trainings
• Have full knowledge of the venues in which IESS operates
• Other responsibilities and duties as deemed necessary by executive management

Additional Responsibilities Based On Position Level (Lead Guard):

• Supervise staff on assigned shift
• When required, conduct employment interviews and make hiring decisions
• When required, assist with overseeing training sessions

Minimum Qualifications:

• Must be 21 years of age or older
• Must have a high school diploma or GED
• Experience in security or hospitality preferred
• Ability to communicate effectively both orally and in writing
• As a condition of employment, employees must successfully complete a background investigation and a post-offer/pre-employment drug screening.
• Must have reliable transportation
• Must be able to work a "reserve" or "on call" schedule that meets business needs which includes nights, weekends, and holidays
• Neat and professional appearance
• Upbeat, friendly, and personable demeanor
• Must be able to handle urgent situations with calm and poise
• Must be able to stand for an entire shift (up to 12 hours)
• Must be proficient in computer skills and fluent in Microsoft programs
• Paid Time Off (up to 40 hours per year)
• 401k with 100% company match
• Employee Points Program
• Free in-house trainings and certifications