Event Experience Specialist (Guest Services & Security)

Carolina Hurricanes; Raleigh (NC); On-site; USD 15,000 - 21,000; Part time

Job summary

Carolina Hurricanes are seeking Event Experience Staff to ensure safe, enjoyable events for guests and staff. You will assist at entrances, enforce access, screen guests and tickets, and help with crowd management across the venue.

Responsibilities include de-escalation when needed, handling complaints, and maintaining professionalism throughout shifts, including nights, weekends, and holidays.

Qualifications

• Must be at least 18 years old.
• Must have reliable transportation.
• Ability to read and follow verbal and written instructions.
• Ability to stand for the duration of the event (4–7 hours) and walk/maneuver for at least ½ mile.
• Applicants must be able to lift up to 25 lbs.
• Must be able to work nights, weekends and holidays as event schedule dictates.
• Must be available to work 60% of scheduled events per month.

Responsibilities

• Provide guest assistance at building entrances and assist with crowd management.
• Enforce building and restricted area access; screen guests and check tickets.
• Provide guests with information on facility amenities and event details.
• Handle security screenings, bag checks, and credential verifications.
• Address unsafe or disorderly conduct using de-escalation techniques.
• Respond to guest complaints calmly and professionally during events.

Skills

18+ age required

Reliable transportation

Instruction following

Stand for long hours

Lift 25 lbs

Evening/weekend availability

Crowd management awareness

Calm under pressure

Job description

Carolina Hurricanes are seeking Event Experience Staff to ensure safe, enjoyable events for guests and staff. You will assist at entrances, enforce access, screen guests and tickets, and help with crowd management across the venue.

Responsibilities include de-escalation when needed, handling complaints, and maintaining professionalism throughout shifts, including nights, weekends, and holidays.