Event Experience Specialist: Cakes & Celebrations

Nothing Bundt Cakes; Baton Rouge (LA); On-site; USD 30,000 - 45,000; Full time

Job summary

A renowned cake company in Baton Rouge is seeking a Special Events Customer Service representative to join their team. In this role, you will provide outstanding customer service during special events, assist with cake selections, and manage event logistics. Ideal candidates should have customer service experience, strong communication skills, and a passion for baking. Flexibility in working hours, including weekends, is necessary. This is a great opportunity to work in a fun environment focused on creativity and celebration.

Qualifications

• Previous customer service experience, preferably in a retail or event setting.
• Ability to multitask and manage time effectively.
• Passion for baking and cake decoration is a plus.

Responsibilities

• Provide exceptional customer service during special events and cake tastings.
• Assist customers in selecting the perfect cakes for their celebrations.
• Coordinate and manage event logistics to ensure smooth operations.
• Promote products and special offers to enhance customer experience.

Skills

Customer service experience

Strong communication skills

Multitasking

Positive demeanor

Education

High school diploma or equivalent

Additional education in hospitality

Tools

Point-of-sale systems

Computer skills

Job description

About the Role:

Join our team at Nothing Bundt Cakes #858 in Clinton, UT, as a Special Events Customer Service representative! In this exciting role, you'll be the face of our delightful brand, helping customers celebrate their special moments with our delicious cakes.

Responsibilities:

• Provide exceptional customer service during special events and cake tastings.
• Assist customers in selecting the perfect cakes for their celebrations.
• Coordinate and manage event logistics to ensure smooth operations.
• Handle inquiries and resolve issues with a positive attitude.
• Promote our products and special offers to enhance customer experience.
• Maintain a clean and inviting event space.
• Collaborate with team members to create memorable experiences for guests.
• Follow up with customers post-event to gather feedback and encourage repeat business.

Requirements:

• Previous customer service experience, preferably in a retail or event setting.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Passion for baking and cake decoration is a plus.
• Proficient in using point-of-sale systems and basic computer skills.
• Positive demeanor with a focus on customer satisfaction.
• Availability to work flexible hours, including weekends and holidays.
• High school diploma or equivalent; additional education in hospitality is a plus.

About Us:

Nothing Bundt Cakes has been delighting customers with our handcrafted cakes since 1997. Our commitment to quality ingredients and exceptional service has made us a favorite for celebrations of all kinds. Employees love working in a fun, supportive environment where creativity and passion for baking come together!