Event Crowd Security Lead | Flexible Schedule

Ilitch Sports + Entertainment; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

Ilitch Sports + Entertainment is seeking a Crowd Manager to maintain security and safety at venues for events, ensuring policy and procedures are followed to provide a safe environment for colleagues and guests.

The role requires a GED or high school diploma, strong integrity, excellent customer service, and the ability to work flexible event schedules. You will conduct screenings and respond to incidents while communicating effectively with guests and teams.

Qualifications

• High school diploma or GED required.
• Demonstrates integrity and ethical standards.
• Excellent customer service skills are essential.
• Flexible schedule; ability to work most event dates/times.
• Ability to work well under pressure and maintain professionalism.
• Ability to sit, stand, or walk for extended periods.
• Ability to conduct screenings including physical searches and use of a handheld wand.
• Must have the stamina to function in a dynamic, demanding environment.
• Ability to write effective incident reports.

Responsibilities

• Ensure security and safety of colleagues and guests.
• Ensure security and safety of the venue.
• Manage the movement of activities and guests.
• Perform security screening with WTMD, handheld wand, and bag checks.
• Monitor, patrol and respond to emergency situations inside/outside venues.
• Interact with guests, provide information and directions in a positive manner.
• Provide effective verbal and written communications as appropriate.
• Identify, diagnose and resolve safety concerns.
• Enforce security best practices and raise safety awareness.

Skills

Integrity

Customer service

Flexibility

Work under pressure

Communication

Stamina

Incident reporting

Education

High school diploma or GED

Job description

Ilitch Sports + Entertainment is seeking a Crowd Manager to maintain security and safety at venues for events, ensuring policy and procedures are followed to provide a safe environment for colleagues and guests.

The role requires a GED or high school diploma, strong integrity, excellent customer service, and the ability to work flexible event schedules. You will conduct screenings and respond to incidents while communicating effectively with guests and teams.