Crowd Manager – Ilitch Sports + Entertainment

Ilitch Sports + Entertainment; Detroit (MI); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

Olympia Entertainment is seeking a Crowd Manager to uphold security and safety at venues, ensuring policies are followed during events. You will screen attendees, manage crowd flow, monitor for emergencies, and provide information to guests with a professional, friendly approach.

The role requires physical stamina, ability to stand/walk long periods, and flexibility to work evenings and weekends. Training on screening procedures and incident reporting is provided; this is an on-site, full-time

Qualifications

• High school diploma or GED required.
• Strong integrity and ethical standards.
• Excellent customer service skills.
• Flexible schedule; able to work most event dates/times.
• Ability to work under pressure and maintain professionalism.
• Ability to stand/walk for extended periods and navigate stairs.
• Ability to conduct screenings and use handheld scanners.
• Strong written communication and incident reporting skills.

Responsabilités

• Ensure security and safety of colleagues and guests.
• Ensure security and safety of the venue.
• Manage movement of activities and guests.
• Perform security screening with WTMD, handheld wands, and bag checks.
• Monitor, patrol and respond to emergencies inside/outside venues.
• Interact with guests, provide information and directions.
• Identify and resolve safety concerns.
• Generate safety awareness and enforce security practices.

Connaissances

Integrity

Customer service

Flexibility

Calm under pressure

Communication

Incident reporting

Stamina

Screening procedures

Attention to safety

Formation

High School Diploma or GED

Description du poste

Amaze, Inspire, UniteJob Summary:The Crowd Manager is responsible for maintaining security and safety at venues and to ensure policy and procedures are followed to provide a safe and enjoyable environment for colleagues and guests attending events.Key Responsibilities:Ensure security and safety of colleagues and guests.Ensure security and safety of the venue.Manage the movement of activities and guests.Perform security screening through the use of Walk Through Metal Detectors (WTMD), handheld wands and bag checks.Monitor, patrol and respond to emergency situations inside/outside venues.Interact with guests attending events, provide information and direction in a positive and friendly manner.Provide effective communication both verbal and written where appropriate.Identify, diagnose and resolve safety concerns.Effectively generate safety awareness and enforce security best practices.Required Knowledge, Skills and Abilities:High school diploma or general education degree (GED).Possess a high level of integrity and ethical standards.Excellent customer service skills.Flexible schedule; must be able to work most event dates and times.Ability to work well under pressures and maintain a positive and professional attitude.Ability to sit, stand, navigate stairs, and/or walk for extended periods of time.Ability to conduct screening including physical searches and use of a hand held wand.Must have the physical stamina to function in a dynamic, demanding work environment.Effective communication skills and the ability to write an effective incident report.Working Conditions:Exposure to high noise levelsExposure to strobe lightsVarying weather conditions, from extreme heat to freezing temperatureAbility to lift up to 20 lbs.The above is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not to be construed as an exhaustive statement of all supplemental duties, responsibilities or nonessential requirements. The Company has the right to change, modify, suspend, interrupt or cancel in whole or in part any job functions outlined in a job description at any time and without advance notice to the colleague.All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Olympia Entertainment.Olympia Entertainment is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.