Event Coordinator

Missouri-Star-Quilt-Company; Hamilton (MO); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

PTO (Paid Time Off)

401(k) plan

Job summary

The Missouri Star Quilt Company is seeking a Retreat Coordinator to help oversee occupancy and service for our Retreat Center locations in Hamilton. You will handle registrations for events, greet guests, finalize arrangements, and conduct retreat classes as needed.

Responsibilities include coordinating with caterers, posting events to Eventbrite, managing surveys with Survey Monkey, maintaining the sewing area, and supporting instructors during classes while ensuring a welcoming experience for

Qualifications

• Experience in customer service/hospitality industry.
• Comfortable with public speaking and engaging presence.
• Sewing instruction experience preferred.
• Experience using online event platforms (Eventbrite) to plan, promote, and sell tickets.
• Strong MSQC operations knowledge preferred.
• Flexible schedule including evenings/weekends for company events.
• Excellent verbal and written communication skills.
• Strong planning and organizational skills; detail oriented.
• Strong interpersonal skills across cultures.
• Collaborate with a team or work independently.
• Take initiative, provide solutions, and achieve results.

Responsibilities

• Assist with event planning, retreats, and coordinate with caterers.
• Greet guests and check in at Hamilton locations.
• Post / publish events to Eventbrite at least 90 days before events and follow-up communications.
• Serve as sewing instructor and develop quarterly projects for retreats.
• Monitor common areas and ensure a neat, pleasant appearance.
• Provide surveys via Survey Monkey and summarize results for retreat manager.

Skills

Customer service

Public speaking

Sewing instruction

Event planning

Communication

Organization

Tools

Eventbrite

SurveyMonkey

Job description

JOB SUMMARY : The Retreat Coordinator’s principal function is to help oversee the occupancy and service for both Retreat Center locations. As one of the primary contacts for the Retreat Center, this position will complete registrations for upcoming events and classes, finalize arrangements for incoming guests, greet visitors upon arrival, and will conduct retreat classes as needed.

ESSENTIAL FUNCTIONS :

Assist with event planning, retreats, and coordinate with caterers; assist before, during, and after meals with set-up, clean-up, and maintaining a clean and tidy eating/sewing area

Serve as a sewing instructor for company-sponsored retreats; develop quarterly projects; create “step outs” to be used during the instructional class; provide hands-on guidance and support to retreat attendees during class

As part of the event planning, quarterly projects will be determined in advance before publishing events online

Post / publish events and retreats to the Eventbrite system at least 90 days before the event or retreat (with follow-up communication)

Meet arriving guests and welcome them to Hamilton; check in guests, provide directions and assist with questions

Review procedures with attending guests and provide a solution for any problems reported by guests

Send out surveys utilizing Survey Monkey to retreat guests; recap survey results and share with Retreat Manager

Monitor common areas and grounds to ensure a neat and pleasant appearance

Regularly check the sewing machines to ensure they are in good working order at all times

Plan supplies / swag bag contents accordingly to allow adequate time for ordering of any supply needs and review with Retreat Manager in advance

MINIMUM QUALIFICATIONS (Education/Experience) :

Previous experience in customer service/hospitality industry required

Comfortable with public speaking and able to present a warm and engaging presence

Previous instruction skills with experience in sewing is greatly desired

Use of an online platform tool used to plan, promote, and sell tickets for live events is strongly preferred

In-depth knowledge of MSQC operations and quilting industry strongly preferred

Able to work a flexible schedule, including evenings/weekends as needed for Company events

Excellent verbal and written communication skills

Excellent planning and organizational skills; detail oriented

Strong interpersonal skills with the ability to interact effectively at various social levels and across diverse cultures

Strong customer service and service delivery orientation

Able to collaborate with a team as well as work independently

Take initiative, provide solutions, and achieve results

Physical requirements:

This position is 60% sedentary and 40% combined walking and standing; walking involves getting product for giveaways, scavenger hunt activities, etc., from in-town shops, Retreat Center basement, and Warehouse locations

Occasional lifting and carrying up to 20 pounds

Repetitive motion of wrists, hands, and/or fingers while operating a keyboard

Able to navigate stairs occasionally as needed

Full time employees are offered a variety of benefits to include medical/dental/vision, PTO, a 401k plan and more! We take great pride and care with our customers and employees alike.

The Missouri Star Quilt Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.