Event Coordinator

Hyatt Hotels Corporation; Atlanta (GA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Hyatt Hotels Corporation is seeking a proactive Event Support Associate to assist managers with sales, contracting, servicing and the event phase. You will handle phone inquiries, data entry, contracts, site prep and cross‑department coordination to ensure seamless events.

Ideal candidates have excellent communication, attention to detail, and the ability to multi‑task in a fast paced hotel environment. Flexibility for early shifts, weekends, and holidays is required.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Detail oriented, organized and able to multi-task.
• Flexibility to work early mornings, weekends and holidays.
• Proactive in delivering exceptional customer service under pressure.
• Proficient with Microsoft Office, Word and Excel.

Responsibilities

• Take phone inquiries and enter data into internal systems.
• Prepare contracts and addendums and assist in site preparation.
• Serve as liaison between Event Planning Managers and Meeting Planners.
• Coordinate communication before, during and after events with operations teams.
• Deliver authentic hospitality and resolve issues to ensure guest satisfaction.
• Support special projects and track guest needs throughout events.

Skills

Customer service

Communication skills

Attention to detail

Multi-tasking

Flexibility

People skills

Proactive problem solving

Computer literacy

Tools

Microsoft Office

Word

Excel

Job description

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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

This position will support the Managers through the sales, contracting, servicing and event phase.

Duties include, but are not limited to, taking phone inquiries, data entry into internal system which includes preparing contracts and addendums, site preparation, facilitating communication before, during and post event. In addition, acts as a liaison between the Event Planning Managers and Meeting Planners during the event phase interacting with operational departments to ensure a successful event. Must have the ability to provide solutions, provide authentic hospitality, be able to be mobile from turning meeting rooms and handling boxes up to 25 pounds.

Job Specifications:

• Strong understanding of client programs and events
• Perform Meeting Room Inspections, Cleanliness and Maintenance walkthroughs
• Monitor Planners Personal and Practical Needs, anticipating their needs and making sure they are satisfied throughout the entire day
• Immediate Response is Key (Respond within 5 minutes, resolve with 15 minutes)
• Provide added delighter services to repeat customers who may have hinted to something previously.
• Provide feedback to other departments involved in planning and organizing the function
• Attend Pre-Convention Meeting
• Tracking boxes and retrieve them when appropriate
• Service Recovery (turn a negative experience into a positive experience before the guest departs the hotel)
• Special projects when scheduling allows
• The ability to address and anticipate guests’ needs and resolve potential problems

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Candidates should be extremely detail oriented, organized and ability to multi-task
• Must be able to work a flexibility schedule including early morning, weekends and potential holidays
• A fun and energized person and quick to make personalized connection
• Committed to delivering a high level of customer service and to remain clam under pressure
• Must be proficient in general computer knowledge, Microsoft Office, Word, Excel
• Prefer two years of meeting planning or hotel experience
• Ability to stand for long periods of time with continuous walking

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