Event Concierge: Seamless Meetings & Guest Service

Hyatt Hotels Corporation; Chesapeake, Northern (VA, KY); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health benefits

Free room nights

Friends & family rates

Room discounts on F&B

401(k) matching

Tuition assistance

Job summary

Hyatt Regency Chesapeake Bay Golf Resort, Spa and Marina in Cambridge, MD is seeking an Event Concierge to serve as the liaison between Event Sales/Planning and the on-site contact. This role ensures requests are met and operations run smoothly, acting as the central point for special needs during events.

The position requires detailed knowledge of facilities, group dynamics, and event details, with a strong emphasis on guest satisfaction and timely communication.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Present a professional appearance and confidence.
• Ability to walk and stand for long periods of time and lift a moderate amount of weight as needed.
• Extremely detailed orientated and organized.
• Strong time-management and multi-tasking skills with the ability to work well under pressure.
• Demonstrate positive leadership characteristics.
• Ability to work a flexible schedule including mornings, evenings, weekends, and holidays.

Responsibilities

• Represents the Hyatt brand and makes a connection with the meeting planner to ensure that the hotel has a positive image.
• Stays in close contact with all hotel departments to ensure that all planner and hotel requests are met.
• The eyes and ears for all meetings and special events, communicating specifically with the Events Department to ensure the managers feel the operations is running smoothly.
• Checking all event space and comparing to event orders prior to planner arrival to make sure everything is ready exactly as desired.
• Communicating and addressing concerns and opportunities with planners and helping quickly find creative solutions.

Job description

Hyatt Regency Chesapeake Bay Golf Resort, Spa and Marina in Cambridge, MD is seeking an Event Concierge to serve as the liaison between Event Sales/Planning and the on-site contact. This role ensures requests are met and operations run smoothly, acting as the central point for special needs during events.

The position requires detailed knowledge of facilities, group dynamics, and event details, with a strong emphasis on guest satisfaction and timely communication.