Event Concierge (Full-Time)

Hyatt Regency; Cambridge (MD); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) matching

Employee discounts

Job summary

Hyatt Regency Chesapeake Bay Golf Resort, Spa and Marina is seeking an Event Concierge to serve as the liaison between Event Sales and on-site staff, ensuring seamless service and attentive care for all meetings and events. The role requires deep knowledge of the hotel’s facilities, strong cross-department collaboration, and a proactive approach to guest needs.

You will connect with planners, manage event details, and ensure operations run smoothly while upholding Hyatt's reputation for

Qualifications

• Desire to satisfy others in fast-paced environments.
• Refined verbal and written communication skills.
• Professional appearance and confidence.
• Ability to stand for long periods and lift moderate weight.
• Extremely detailed orientation and organization.
• Strong time-management and multitasking.
• Positive leadership characteristics.
• Flexibility to work mornings, evenings, weekends, and holidays.

Responsibilities

• Represents the Hyatt brand and connects with the meeting planner to project a positive image.
• Maintains close contact with all hotel departments to fulfill planner and hotel requests.
• Acts as ears and eyes for meetings, coordinating with Events Department for smooth operations.
• Reviews event space and event orders to ensure preparation matches requests.
• Communicates concerns and opportunities with planners and devises creative solutions.

Skills

Customer service

Verbal communication

Written communication

Professional appearance

Time management

Multitasking

Leadership

Flexible schedule

Mobility/standing

Job description

Organization

Hyatt Regency Chesapeake Bay Golf Resort, Spa and Marina

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Event Concierge is the liaison between the Event Sales and/or Event Planning Manager and the on-site meeting contact. This position is highly visible and the central point for handling and addressing special needs or requests. It requires detailed knowledge of the hotel meeting facilities, group dynamics, and event details.

What You’ll Do

• Represents the Hyatt brand and makes a connection with the meeting planner to ensure that the hotel has a positive image.
• Stays in close contact with all hotel departments to ensure that all planner and hotel requests are met.
• The eyes and ears for all meetings and special events, communicating specifically with the Events Department to ensure the managers feel the operations is running smoothly.
• Checking all event space and comparing to event orders prior to planner arrival to make sure everything is ready exactly as desired.
• Communicating and addressing concerns and opportunities with planners and helping quickly find creative solutions.
• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Why Chose Hyatt

At Hyatt, your success matters. We offer:

• Competitive Salary: $18.00/hour
• Health Benefits: Medical, dental, and vision insurance starting after just 30 days
• Perks & Discounts:
  • Free and discounted room nights
  • Friends & family rates at Hyatt properties
  • Discounts on food and beverage
  • Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)
• Work-Life Balance: Paid time off, including new child leave
• Retirement Support: 401(k) matching (up to 4%) and employee stock purchase plan
• Growth Opportunities: Tuition reimbursement and robust training programs
• Everyday Conveniences: Meal credit for employees

Join the award-winning team at Hyatt Regency Chesapeake Bay Golf Resort, Spa and Marina, a premier resort recognized for excellence in service, safety, and wellness. As part of a globally respected hospitality brand, you’ll contribute to exceptional guest experiences within a culture rooted in care, collaboration, and innovation. Our recent accolades include the 2024 U.S. News Best Hotels Gold Badge, GBAC STAR™ Accreditation, TripAdvisor’s Travelers’ Choice Award, and recognition as a 2024 Healthiest Maryland Business – Standout.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Present a professional appearance and confidence.
• Ability to walk and stand for long periods of time and lift a moderate amount of weight as needed.
• Extremely detailed orientated and organized.
• Strong time-management and multi-tasking skills with the ability to work well under pressure.
• Demonstrate positive leadership characteristics.
• Ability to work a flexible schedule including mornings, evenings, weekends, and holidays.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.