Event Concierge

PCH Hotels And Resorts, Inc.; Northern (KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) with company match

Exclusive discounts on hotel stays and

Career growth opportunities

Job summary

The Grand Hotel on Alabama's Gulf Coast seeks an experienced Event Banquet Concierge to deliver outstanding guest service and coordinate high‑quality events. You will collaborate across departments with the Director of Event Operations and Event Managers to ensure flawless execution and guest satisfaction.

Maintain proactive communication with event hosts and guests, handle last‑minute changes, and assist with setup and on‑site logistics while upholding regulatory standards and hotel policies.

Qualifications

• Experience in hospitality or guest services preferred.
• Ability to coordinate multiple moving parts for events.
• Strong communication with guests, hosts, and staff.
• Proactive problem solving and issue resolution during events.

Responsibilities

• Provide exceptional guest service and address guest needs promptly.
• Coordinate events with hosts, managers, and departments, including last‑minute changes.
• Promote knowledge of hotel facilities and services to guests.
• Assist with last‑minute event changes and communicate updates to management and guests.
• Support with event setup, signage, registration, and on-site logistics.
• Solicit guest feedback to improve service and guest satisfaction.
• Adhere to regulatory requirements and company policies for alcohol service and gratuity reporting.

Skills

Guest service excellence

Event coordination

Communication

Team collaboration

Problem solving

Job description

Alabama’s Gulf Coast. Nestled on 550 acres of stunning beauty, the Grand combines rich Southern tradition with modern luxury to offer world-class guest experiences. The resort features more than 41,000 sq. ft. of versatile meeting space, including multiple ballrooms that can host events for 20 to 600 guests, as well as beautiful outdoor venues on the bay. As part of a historic destination known for exceptional hospitality, you’ll have the opportunity to contribute to unforgettable moments—The Grand Life is calling, come share it with us!

As an Event Banquet Concierge, your primary role is to provide exceptional customer service by promptly addressing customer needs, anticipating potential issues, and resolving them efficiently. You’ll collaborate with various departments to ensure all event specifications are met, assisting the Director of Event Operations and Event Managers with last-minute changes or requests. A key part of this role is maintaining constant communication with event managers and guests to ensure seamless execution and guest satisfaction.

Key Responsibilities:

• Exceptional Guest Service: Be accessible at all times to address guest needs and ensure prompt responses.
• Event Coordination: Work closely with event hosts to confirm all details, including meeting agendas, attendee requirements, and last-minute adjustments.
• Hotel & Event Knowledge: Promote hotel facilities and maintain a thorough understanding of available amenities and services.
• Collaboration: Assist the Director of Event Operations and Event Services Manager with any last-minute event changes.
• Communication: Maintain constant communication with management and guests regarding event updates, timing, and logistics.
• Event Setup Assistance: Support with small meeting setups, signage placement, registration tables, and more.
• Feedback & Improvement: Actively solicit guest feedback to improve services and enhance guest satisfaction.
• Issue Resolution: Participate in the Guest Response Program, ensuring guest concerns are addressed effectively.
• Work Order Management: Issue and follow up on service requests to ensure timely execution.
• Regulatory Compliance: Adhere to ABC board regulations and company policies regarding alcohol service and gratuity reporting.

Perks & Benefits:

• Comprehensive Benefits: Health, dental, and vision coverage, including FSA and HSA options.
• 401(k) with Company Match: Secure your future with our retirement plan.
• Exclusive Discounts: Enjoy special rates on hotel stays, dining, and other services.
• Career Growth Opportunities: Ongoing training and advancement potential.

Join us at The Grand Hotel where hospitality is more than a service—it’s an experience. Be a part of a team dedicated to creating unforgettable moments. The opportunity awaits—

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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