Event Operations Supervisor

Grand Hotel Golf Resort and Spa, Autograph Collection; Fairhope (AL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health, Dental, and Vision Coverage

401(k) with Company Match

Exclusive Discounts

Job summary

Grand Hotel Golf Resort & Spa, Autograph Collection in Alabama seeks a Banquet Captain to supervise events, coordinate setup and service, and ensure guest satisfaction.

You will lead up to 30 banquet associates, collaborate with management, and oversee post-event cleanup, with a focus on hospitality with heart and soul. This role offers growth opportunities within the PCH Hotels & Resorts portfolio.

Qualifications

• Experience coordinating large-scale banquets and events.
• Strong guest-service orientation and communication skills.
• Ability to supervise a team of banquet staff and manage workflow.

Responsibilities

• Supervise banquet associates during events, overseeing setup, service, and breakdown.
• Collaborate with Banquet Manager to determine serving arrangements, staffing, and equipment.
• Maintain open communication with guests and meeting planners to address needs and changes.
• Coordinate with Banquet Chef for smooth kitchen-to-table transitions and accurate guest counts.
• Directly supervise up to 30 associates in the Banquet department.
• Ensure compliance with alcohol service regulations and report gratuities received.

Skills

Event coordination

Guest service

Staff supervision

Communication

Alcohol service

Job description

Step into an exciting career at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama’s Gulf Coast. Nestled on 550 acres of stunning beauty, the Grand combines rich Southern tradition with modern luxury to offer world-class guest experiences. The resort features more than 41,000 sq. ft. of versatile meeting space, including multiple ballrooms that can host events for 20 to 600 guests, as well as beautiful outdoor venues on the bay. As part of a historic destination known for exceptional hospitality, you’ll have the opportunity to contribute to unforgettable moments—The Grand Life is calling, come share it with us!

As a Banquet Captain, your primary responsibility is to supervise and coordinate the activities of Banquet associates during events. You’ll oversee the set-up, food service, and breakdown of all events while maintaining effective communication with guests to meet their needs and address any changes. Your role is vital in ensuring the seamless execution of events and creating memorable experiences for all attendees.

Key Responsibilities:

• Event Coordination: Supervise Banquet associates during events, ensuring seamless set-up, food service, and breakdown.
• Collaboration with Management: Work with the Banquet Manager to determine serving arrangements, staffing needs, and required equipment.
• Guest Communication: Maintain open communication with guests and meeting planners to address needs and changes efficiently.
• Food Service Coordination: Collaborate with the Banquet Chef for smooth kitchen-to-table transitions and accurate guest counts.
• Staff Management: Assign workstations and communicate function side work duties to servers.
• Quality Assurance: Inspect table settings and buffet arrangements for cleanliness and proper placement.
• Post-Event Responsibilities: Ensure function rooms are cleaned and equipment is stored properly after events.
• Training and Development: Conduct training for Banquet staff and develop backup personnel for the Banquet Captain role.
• Supervision: Directly supervise up to 30 associates in the Banquet department.
• Alcohol Service Compliance: Ensure adherence to alcohol service regulations and report gratuities received.

As part of the PCH Hotels & Resorts portfolio, associates enjoy an array of perks and benefits, including:

• Health, Dental, and Vision Coverage: Comprehensive options, including both FSA and HSA plans.
• 401(k) with Company Match: Plan for your future with our matching retirement plan.
• Exclusive Discounts: Enjoy discounts on hotel stays, dining, golf, and retail at PCH properties and worldwide through Marriott.
• Opportunities for Growth: Ongoing training and development with room for career advancement.

Join us at the Grand Hotel Golf Resort & Spa, where we believe in delivering "hospitality with heart & soul." Be part of a team dedicated to creating unforgettable guest experiences.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.