Event Concierge

Omni Hotels & Resorts; Dallas (TX); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Complimentary parking

Room discounts

Dining discounts

On-site cafeteria

Job summary

Omni Dallas Hotel in downtown Dallas seeks a hospitality-minded professional to serve as liaison with Catering/Convention Services and all operational departments for onsite meetings.

You will coordinate groups, meet planners, and ensure meetings run per program while maintaining strong client relations. A 1–2 year background in customer service or hospitality and proficiency with Opera/Delphi are preferred, with flexibility for evenings and weekends.

Qualifications

• 1–2 years in customer service or hospitality.
• Experience in event planning, banquets, or front desk is a strong plus.
• Proficiency in hotel systems (Opera, Delphi, Microsoft Office Suite).
• Flexible schedule (weekends, evenings, and holidays).
• Excellent communication (verbal and written).
• Professional demeanor and appearance.
• Strong attention to detail.

Responsibilities

• Assist Convention Services and Catering Managers with coordination of groups as needed.
• Meet group meeting planner prior to functions and assist throughout the program.
• Establish rapport with clients and function as Manager's liaison.
• Handle special projects as assigned by Department Manager.
• Act as liaison between clients and internal departments.
• Attend pre-con, resume and Banquet Event Order meetings.
• Receive signed Banquet Event Orders for all functions.
• During conference, ensure meeting arrangements meet specifications.
• Attend post-con meetings when necessary.
• Maintain professional appearance and protect company assets.
• Develop positive working relationships and support team goals.
• Ensure adherence to quality expectations and standards.

Skills

Customer service

Hospitality

Communication

Hotel systems

Tools

Opera

Delphi

Microsoft Office

Job description

Omni Dallas Hotel recently named one of the Top 5 City Hotels in Texas by Travel + Leisure's 2025 World's Best Awards, Omni Dallas Hotel is part of the #1 ranked hotel brand for Guest Satisfaction by J.D. Power. Located in the heart of downtown Dallas, our 1,001 rooms and suites set the stage for a vibrant destination featuring the Mokara Spa and Restaurants on Lamar, with eight distinctive dining experiences that celebrate the best of Texas hospitality. Our associates are guided by The Power of One, a philosophy that empowers every team member to take ownership of the guest experience and create lasting memories. Our culture values respect, gratitude, and growth, supported by training, mentorship, and meaningful recognition. Associates enjoy complimentary parking, room and dining discounts, and access to an on-site cafeteria, making Omni Dallas one of the most rewarding places to work in the city! If you're a motivated, service-minded professional seeking a meaningful career in hospitality, Omni Dallas Hotel may be your perfect match.

Overview

To serve as the liaison with Catering/Convention Service Managers and all operational departments with onsite meeting contact. This position is highly visible and the central point for handling and addressing special needs or requests for in house groups.

Responsibilities

• Assist Convention Services and Catering Managers with coordination of groups as needed
• Meet group meeting planner prior to functions and assist throughout the program
• Establishes rapport with clients and functions as Manager's liaison.
• Special projects as assigned by Department Manager.
• Acts as a liaison between clients and all internal departments
• Attend pre-cons, resume and Banquet Event Order meetings
• Receives signed Banquet Event Orders for all functions
• During conference, will ensure the meeting arrangements are to specifications
• Attends post-con meetings at conclusion of conference when necessary
• Ensure personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets
• Develop and maintain positive working relationships with others, and support team to reach common goals.
• Ensure adherence to quality expectations and standards
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

Qualifications

• 1-2 years in customer service or hospitality
• Experience in event planning, banquets, or front desk is a strong plus
• Proficiency in hotel systems (e.g., Opera, Delphi, Microsoft Office Suite)
• Flexible schedule (availability for weekends, evenings, and holidays)
• Excellent communication (verbal and written)
• Professional demeanor and appearance
• Strong attention to detail

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.