Concierge

Omni Hotels & Resorts; Dallas (TX); On-site; Full time

Benefits offered by this job

Complimentary parking

Room and dining discounts

Access to on-site cafeteria

Job summary

A leading hospitality company located in Dallas is seeking a dedicated individual for guest service responsibilities. The role involves making arrangements for bookings, maintaining cleanliness in public areas, and ensuring an exceptional experience for guests. Candidates must have previous luxury hotel experience, be customer service oriented, and possess excellent organizational skills. The position requires flexibility to work nights, weekends, and holidays, presenting a unique opportunity in a vibrant environment.

Qualifications

• Previous luxury hotel experience is required.
• Previous Go-Concierge and Opera experience strongly preferred.
• Ability to stand for the entire 8hr scheduled shift.

Responsibilities

• Assist guests with bookings and arrangements.
• Maintain cleanliness in public areas and lobby.
• Interact with guests warmly and professionally.

Skills

Customer service orientation

Detail orientation

Excellent organizational skills

Knowledge of surrounding attractions

Multi-tasking ability

Microsoft Office proficiency

Tools

Property Management Systems

Go-Concierge

Opera Software

Job description

Omni Dallas Hotel, 555 South Lamar Street, Dallas, Texas, United States of America

Job Description

Posted Monday, March 9, 2026 at 5:00 AM

Recently named one of the Top 5 City Hotels in Texas by Travel + Leisure’s 2025 World’s Best Awards, Omni Dallas Hotel is part of the #1 ranked hotel brand for Guest Satisfaction by J.D. Power. Located in the heart of downtown Dallas, our 1,001 rooms and suites set the stage for a vibrant destination featuring the Mokara Spa and Restaurants on Lamar, with eight distinctive dining experiences that celebrate the best of Texas hospitality.

Our associates are guided by The Power of One, a philosophy that empowers every team member to take ownership of the guest experience and create lasting memories. Our culture values respect, gratitude, and growth, supported by training, mentorship, and meaningful recognition. Associates enjoy complimentary parking, room and dining discounts, and access to an on-site cafeteria, making Omni Dallas one of the most rewarding places to work in the city! If you’re a motivated, service-minded professional seeking a meaningful career in hospitality, Omni Dallas Hotel may be your perfect match.

Overview

This team member will go above and beyond guest\'s expectations and provide assistance and services for guests in order to ensure pleasurable accommodations.

Responsibilities

• To arrange bookings, reconfirmation of airline tickets etc.
• Be fully acquainted with the different points of interests.
• Assist in arranging for restaurant reservations and limousines as required by our guests.
• Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms.
• Ensure that the public area (lobby) is maintained, clean and tidy by partnering with Housekeeping department.
• Accept other special duties as required by management.
• Set up all amenities for guests celebrating special occasions.
• Set up special packages that include pre-calls from the concierge and specialized amenities.
• Interact with other departments to ensure that guest’s needs are satisfied.
• Speak with guests in a friendly, warm manner making them feel welcome to the hotel.
• Proactively work to seek out ways in which to improve the hotel experience for our guests.
• Handling of special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc.
• Perform any other duties as required my management.

Qualifications

• Previous luxury hotel experience is required.
• Previous Go-Concierge and Opera experience strongly preferred.
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Ability to stand for the entire 8hr scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Knowledge of the surrounding area and all of its attractions.
• Knowledge of Property Management Systems and related computer programs
• Ability to lift and carry up to 15 lbs.
• Strong knowledge of Microsoft Office Software.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [e-mail].

Omni Dallas Hotel, 555 South Lamar Street, Dallas, Texas, United States of America