Event Concierge

Hyatt Regency; Chicago (IL); On-site; USD 37,195 - 39,950; Full time

Benefits offered by this job

Health insurance

401(k) plan with match

Paid time off

Free meals during shifts

Discounted hotel rooms

Job summary

Hyatt Regency McCormick Place seeks an Event Concierge to be the primary on-site contact for meeting planners, coordinating with Event Sales and Event Planning to ensure a seamless experience at the hotel and convention center.

You will manage multiple priorities, respond to requests, and uphold Hyatt's hospitality standards while working a flexible schedule, including weekends and holidays. This role is based at the McCormick Place Convention Center in Chicago.

Qualifications

• Exemplary customer service skills required.
• Open and flexible schedule including nights, weekends, and holidays - required.
• Refined verbal and written communication skills.
• Event planning experience and/or customer service experience preferred.

Responsibilities

• Serve as the primary on-site contact for meeting planners throughout their event.
• Welcome clients and conduct regular check-ins to ensure event expectations are met.
• Coordinate with hotel departments to execute event details and resolve operational issues.
• Respond promptly to guest and client requests, anticipating needs whenever possible.
• Monitor event progress and communicate updates to Event Sales and Event Planning teams.
• Ensure a seamless guest experience while representing Hyatt's service standards.
• Must be available to work a flexible schedule, including all shifts (days and evenings as needed), weekends, and holidays based on business demands.

Skills

Exemplary customer service

Open and flexible schedule

Refined verbal and written comms

Event planning experience

Job description

Organization - Hyatt Regency McCormick Place

Summary

Whether traveling for business or pleasure, Hyatt Regency McCormick Place has everything you’ll need under one hotel roof with over 1258 guest rooms, 53 suites and 13,000 sq. ft. of meeting space. In addition, our conference center boasts nearly 30,000 sq. ft. of meeting space. You will rest comfortably in spacious rooms and suites. Enjoy international cuisine at Third Star, ramen bowls at Sixes & Eights or meet for drinks at ARC Bar. Relax and reenergize in the 24-hour StayFit™ Gym. If you are hosting a meeting or event, our hotel gives you direct access to more than 2.8 million square feet of space at the country’s largest convention center.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

The Event Concierge serves as the primary on‑site contact for meeting planners during their event, acting as the liaison between Hyatt's Event Sales and Event Planning teams and the client. This highly visible role is responsible for ensuring a seamless event experience by anticipating needs, coordinating with hotel departments, and responding promptly to requests throughout the event.

The Event Concierge oversees events taking place at both the hotel and McCormick Place Convention Center, maintaining a strong understanding of event details, hotel meeting facilities, and operational procedures. Success in this role requires exceptional communication, proactive problem‑solving, and the ability to manage multiple priorities while delivering Hyatt's commitment to authentic hospitality.

Key Responsibilities

• Serve as the primary on‑site contact for meeting planners throughout their event.
• Welcome clients and conduct regular check‑ins to ensure event expectations are met.
• Coordinate with hotel departments to execute event details and resolve operational issues.
• Respond promptly to guest and client requests, anticipating needs whenever possible.
• Monitor event progress and communicate updates to Event Sales and Event Planning teams.
• Ensure a seamless guest experience while representing Hyatt's service standards.
• Must be available to work a flexible schedule, including all shifts (days and evenings as needed), weekends, and holidays based on business demands.

WAGE:

the hourly wage for this position is $27.75.

BENEFITS

We have you covered with an awesome rewards package! Health and welfare plans? We have a range of choices for you and your eligible dependents available after only 30 days of employment! Hyatt also covers basic life insurance for all colleagues. Financial wellbeing? Got it! Opt into our 401(k) plan with match, College Saving Plan or the Employee Stock Purchase Plan. Oh, and we don’t want to leave out our lifestyle benefits! Paid time off, holidays and sick leave, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, complimentary or discounted parking and transportation options, and many more!

Our team members work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Qualifications

• Exemplary customer service skills required. Must be friendly and can problem solve in a fast‑paced environment.
• Open and flexible schedule including nights, weekends, and holidays - required
• Refined verbal and written communication skills
• Event planning experience and/or customer service experience preferred

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status