Event Center Manager

Sokaogon Gaming Enterprise; Town of Crandon (WI); On-site; USD 50,000 - 75,000; Full time

Job summary

Sokaogon Gaming Enterprise in Crandon, WI seeks an experienced Event Center Manager to oversee all aspects of the Mole Lake Casino & Lodge event operations. You will drive sales, coordinate banquets, manage pricing, and ensure customer requirements are met while events run profitable and smoothly.

Responsibilities include leading event staff, recruiting and supervising personnel, developing pricing sheets, securing contracts, and maintaining detailed event documentation.

Qualifications

• High School diploma or equivalent.
• Two forms of ID, one must be a photo ID.
• Must be at least 21 years of age.
• Background investigation and gaming license required.
• Pass alcohol and drug tests per SGEC policy.
• 60-day probationary period.
• Title 31 Compliance Review within 30 days of hire.
• Past sales experience is required.
• Outgoing and self-starter with supervisory and customer service experience.

Responsibilities

• Promote proper communication and planning in a timely manner with Event Staff and all Casino and Lodge Department Managers.
• Manage all sales and promote special event business through advertising, cold calling, contacting past customers, build relationships with local businesses.
• Assist with recruiting, hiring, scheduling, counseling, and disciplinary actions for Event Center personnel; train and supervise all event staff.
• Prepare and post weekly schedules to ensure sufficient staff with appropriate skill levels.
• Develop and maintain detailed price sheets reflecting today’s costs and company profit.
• Oversee pricing, contracts, and secure customer signatures; ensure deposits and final payments are collected timely.
• Document final arrangements with clients on function sheets; obtain specifications and pertinent information.
• Review upcoming event function sheets and coordinate with all departments to meet requirements.
• Work with Banquet Manager to ensure events are profitable and successful.
• Attend weekly Managers and Marketing Meetings and keep departments informed of guaranteed head counts and changes.
• Handle all banquets as needed and perform all other duties as assigned.

Skills

Sales experience

Supervisory experience

Customer service

Communication skills

Education

High School diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Event Center Manager

Administration Full Time Management Crandon, WI, US

Summary:

Manage all functions of the Event Center at Mole Lake Casino & Lodge. Manage all

sales, promotions, pricing, plans, and coordinates all special parties, banquets, and event

functions. Ensure that customer requirements and specifications are adhered to and that functions

run smoothly, efficiently, and are profitable.

Duties & Responsibilities:

• Promote proper communication and planning in a timely manner with Event Staff and all
• Casino and Lodge Department Managers.
• Manage all sales and promote special event business through advertising, cold calling, contacting past customers, build relationships with local businesses, and other cost-effective activities.
• Assist with recruiting, hiring, scheduling, counseling, and conducting disciplinary action of all Event Center personnel. Train and supervise all event staff.
• Prepare and post weekly schedules to ensure a sufficient number and appropriate skill levels of staff.
• Ensure all required paperwork (i.e. forms, reports, and schedules) are organized and completed in a timely manner.
• Develop and maintain all detailed price sheets of all billable products and services that accurately reflects today’s cost and company’s profit.
• Oversee all pricing, contracts, and secure customer signatures.
• Ensure deposits as required are received at least 14 days before the event. Ensures that final payment is received at the time of the event.
• Document final arrangements with clients on function sheets.
• Obtain all specifications and pertinent information concerning the event, including but not limited to, number attending, schedule of events, and menu.
• Regularly review upcoming event function sheets and have thorough understanding of all requirements on upcoming scheduled events.
• Work directly with the Banquet Manager to ensure all functions are profitable and customer’s event is a success.
• Supervises and promotes sales using sales call logs and prospect sheets.
• Update all concerned departments of guaranteed head counts and any last minute changes.
• Attend weekly Managers Meetings and Marketing Meetings.
• Provide departments with a copy of each Banquet Event Order to gain a thorough understanding of event specifications prior to the following month or the function.
• Work with other departments as needed.
• Work all banquets as needed.
• All other duties as assigned.

Qualifications:

• High School diploma or equivalent.
• Two forms of ID, one of which must be a photo ID.
• Must be at least 21 years of age.
• Must pass a background investigation and be able to obtain a Sokaogon Gaming Commission Gaming License.
• Must pass an alcohol and drug test upon hire and at random per SGEC Employee Handbook.
• Successfully complete a 60-day probationary period.
• Pass a Title 31 Compliance Review within 30 days of hire.
• Prior sales experience is required.
• Outgoing and Self Starter. Must be able to work with minimum supervision.
• Possess professional written and communication skills. Must be able to understand the predominant language(s) of customers and staff.
• Must have past supervisory and customer service experience.
• Native American preference is granted according to P.L. 93-638.

This position is subject to the following conditions: obtain and maintain a valid Sokaogon Chippewa Gaming

Commission license and pass pre-employment and random drug and alcohol screenings. The job description is not

intended to be an exhaustive list of all duties or qualifications.

Native American preference is granted according to P.L. 93-638.