Bar and Restaurant Supervisor

Sokaogon Gaming Enterprise; Town of Crandon (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Sokaogon Gaming Enterprise is seeking a Bar and Restaurant Supervisor in Crandon, WI. You will oversee the bar and front-of-house staff, ensuring high standards of service and guest experience.

Responsibilities include supervising staff, scheduling, training, and maintaining compliance with state and casino policies. A 60-day probationary period may apply and local licensing requirements are required.

Qualifications

• Excellent interpersonal, customer service, leadership, communication, analytical, decision-making and problem-solving skills are required.

Responsibilities

• Supervise daily activities of bar staff and wait staff.
• Provide exceptional customer service and model professional behavior.
• Ensure service is smooth and efficient across all venues.
• Assist in scheduling, requisitions and staff allocation.
• Assist with training, coaching, and development of staff.
• Oversee inventory and adherence to liquor regulations.

Skills

Interpersonal skills

Customer service

Leadership

Communication

Analytical

Decision-making

Problem-solving

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Bar and Restaurant Supervisor

Crandon, WI, US

2 days ago Requisition ID: 1001

Supervises and coordinates the daily activities of the bar staff and wait staff. Provides exceptional customer service; setting the example for all Food & Beverage Staff. At all times ensures that our guests experience a professional and courteous experience. Responsible for ensuring operational standards and guest services are in accordance with SGEC Policy and Procedures.

• Provide exceptional customer service; setting the example for all Food & Beverage Staff.
• Ensure smooth and efficient service throughout all assigned venues in the property.
• Supervise employees in the bar and front of the house staff in the restaurant.
• Assist in scheduling, requisitions and allocating staff to ensure appropriate levels of coverage.
• Assist, when necessary, in providing service to customers to ensure the quality of customer service is maintained at all times for our guests.
• Assist in training and development of the staff, coaching, counseling and mentoring.
• Assist with the monthly inventory as necessary.
• Abides by all State, Federal, and local liquor regulations pertaining to serving alcoholic beverages.
• Continually train staff in policies, procedures, and service standards.
• Ensure Food & Beverage department staff adheres to Casino’s cash handling policies and procedures.
• Ensure the budget for the department is monitored and adhered to by implementing effective processes and procedures.
• Must be able to perform all duties as a bartender and waitstaff when needed.
• All other duties as assigned by the Food & Beverage Manager.

Uniform:

• Casino issued work shirt.
• Black dress pants/slacks. Pockets must be sewn shut.
• Hair must be clean and pulled back.

Minimum Qualifications:

• Excellent interpersonal, customer service, leadership, communication, analytical, decision-making and problem-solving skills are required.
• Must be knowledgeable of IHS, Wisconsin Health Code, Wisconsin Alcohol, and FDA regulations concerning food service, bar, and cleanliness standards.
• Must be at least 18 years of age.
• Two forms of ID, one of which must be a photo ID.
• Must submit to and pass a drug and alcohol test per Sokaogon Gaming Enterprise Corporation (SGEC) Drug and Alcohol Policy.
• Must pass a Background Investigation.
• Successfully complete a 60-day probationary period.
• Physically able to perform all aspects of the position.
• Ability to correctly lift and transport objects weighting up to 50 lbs.
• Ability to walk and stand for extended periods of time.
• Ability to work outside of normal scheduled hours and shifts.
• Must be able to obtain a bartender’s license.
• Must have reliable means of transportation to and from work.
• Must be able to interact well with the public and co-workers.
• Native American preference is granted according to P.L. 93-638.

This position is subject to the following conditions: obtain and maintain a valid Sokaogon Chippewa Gaming Commission license and pass pre-employment and random drug screenings. The job description is not intended to be an exhaustive list of all duties or qualifications.