Front Desk Clerk

Sokaogon Gaming Enterprise; Town of Crandon (WI); On-site; USD 17,000 - 24,000; Full time

Job summary

Sokaogon Gaming Enterprise in Crandon, WI is seeking a Front Desk Associate to greet guests, manage reservations, and check guests in and out of the property. You will oversee room assignments and collect payments, delivering courteous service.

The role requires strong math, excellent communication, and the ability to multi-task while upholding hospitality standards. Uniforms are provided and safety checks apply.

Qualifications

• Must interact well with the public and co-workers.
• Strong math and counting skills.
• Computer literacy and ability to learn new systems.
• Follow precise procedures with accuracy.
• Excellent communication and ability to multi-task.
• Demonstrate hospitality, professionalism and attention to detail.
• Must be able to stand for long periods.

Responsibilities

• Performs registration and room assignment for guests.
• Checks out guests and processes room payments.
• Files guest folios with registration forms at checkout.
• Receives and directs phone calls and messages.
• Completes reservations and provides confirmation numbers.
• Administers wake up calls.
• Communicates with housekeeping on checkouts.
• Prints backup reports during emergencies.
• Performs cashier close-out and maintains records.
• Assists guests in the gift shop as needed.
• Other duties as assigned.

Skills

Customer service

Multitasking

Communication

Attention to detail

Hospitality

Math skills

Discretion

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Crandon, WI, US

2 days ago Requisition ID: 1005

Salary Range: $15.00 To $15.00 Hourly

Performing outstanding customer service while greeting guest, making reservations, and checking guest in and out of the property.

• Performs all functions necessary for registration and assignment of rooms.
• Checks out guests and receives all room payments.
• At check out time file guest folio with registration form.
• Receives and directs phone calls and messages.
• Make complete reservations and give guests confirmation number.
• Administers wake up calls.
• Communicates with housekeeping on checkouts.
• Prints hotel backup reports upon emergencies.
• Complete cashier close-out process.
• Maintains all related records.
• Assists customers in gift shop as needed.
• Other duties assigned.

Uniform:

• Black pants (pocket-less or pockets sewn shut)
• Black shoes (no open toe)
• Provided uniform shirt
• Clean and well-groomed appearance

QUALIFICATIONS/REQUIREMENTS:

• Must be able to interact well with the public and co-workers.
• Strong math and counting skills.
• Computer learning ability.
• Ability to follow precise procedures.
• Must have excellent communication skills.
• Must have the ability to multi-task.
• Must be able to demonstrate all aspects of hospitality, professionalism, prompt and courteous service, with extreme attention to detail.
• Must be able to physically perform all aspects of the position i.e., stand for long periods.

UPON HIRE:

• Two forms of ID are required, one of which must be a valid photo ID.
• Successfully pass a background investigation and obtain a valid SGC gaming license.
• Pass required drug and alcohol screening in accordance with SGEC Drug & Alcohol Policy.
• Pass a Title 31 compliance test within 30 days of hire.
• Successfully complete a 60-day probationary period.
• Native American preference is granted according to P.L. 93-638.

This position is subject to the following conditions: obtain and maintain a valid Sokaogon Chippewa Gaming Commission license and pass pre-employment and random drug screenings. The job description is not intended to be an exhaustive list of all duties or qualifications.