Event Catering Lead: Guest Experience & Service

Friends of Rosamond Gifford Zoo; City of Syracuse (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Friends of Rosamond Gifford Zoo seeks a supervisory catering lead to direct event operations and ensure client satisfaction. You will greet clients, interpret BEOs for staff, and enforce event timelines from setup through breakdown.

The role requires strong guest service, two years of serving experience, and leadership abilities. You may work days, nights, or weekends and must be able to lift 50–75 pounds while maintaining safety and quality service.

Qualifications

• Two years serving experience.
• Strong guest service and leadership abilities.
• Troubleshooting, problem-solving, and crisis management.
• Food and beverage experience preferred.

Responsibilities

• Lead and delegate event tasks and duties.
• Greet clients and guests.
• Interpret and execute BEO instructions and articulate them to staff.
• Adhere to event timelines as scheduled: doors, meal times, etc.
• Monitor staff duties to ensure efficiency.
• Lead setup of all catering facilities for events.
• Direct staff during breakdown of events.
• Maintain clean tables and banquet area.
• Take orders from customers, serve courses in a timely manner.
• Ensure staff adheres to schedule.
• Assist in training new staff as directed by Director of Food and Beverage.
• Provide high levels of customer service at all times.
• Complete End of Event Report and ensure bank drop at event conclusion.
• Adhere to Zoo policies and protocols.

Skills

Customer service

Team player

Self-motivated

Fast-paced environment

Handling difficult customers

Job description

Friends of Rosamond Gifford Zoo seeks a supervisory catering lead to direct event operations and ensure client satisfaction. You will greet clients, interpret BEOs for staff, and enforce event timelines from setup through breakdown.

The role requires strong guest service, two years of serving experience, and leadership abilities. You may work days, nights, or weekends and must be able to lift 50–75 pounds while maintaining safety and quality service.