Event Captain Manager

Encore Event Center; Strongsville (OH); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Team Member discount

Flexible schedule

Health insurance

Vision insurance

Job summary

Encore Event Center in Strongsville, OH is seeking an Event Captain to lead the service team during events, acting as the main client contact and ensuring flawless guest experiences from setup to breakdown.

You will guide the team, coordinate with the kitchen, hold pre-shift briefings, manage timelines, oversee service areas, and ensure payments and space readiness for the next event. This full-time role includes a strong benefits package.

Responsibilities

• Oversee the setup of the event, ensuring all equipment and supplies are in place and meet service standards
• Communicate with the kitchen to ensure menu items and special requests are being prepared
• Hold a pre‑shift meeting to go over the event timeline and special requirements with the team
• Serve as the main point of contact for the client, confirming timelines and assisting with any last‑minute requests
• Ensure the event runs smoothly by overseeing cleanliness, table bussing, and bar service
• Monitor the event room, ensuring guests are attended to and needs are met promptly
• Oversee the breakdown of the event, ensuring all equipment is stored, payments are collected, and the space is ready for the next event

Job description

Event Captain

As an Event Captain, you will lead the service team during events, ensuring smooth execution and delivering exceptional guest experiences. You will act as the main point of contact for the client, guide your team, and make sure all aspects of the event are carried out to perfection.

Responsibilities:

• Oversee the setup of the event, ensuring all equipment and supplies are in place and meet service standards
• Communicate with the kitchen to ensure menu items and special requests are being prepared
• Hold a pre‑shift meeting to go over the event timeline and special requirements with the team
• Serve as the main point of contact for the client, confirming timelines and assisting with any last‑minute requests
• Ensure the event runs smoothly by overseeing cleanliness, table bussing, and bar service
• Monitor the event room, ensuring guests are attended to and needs are met promptly
• Oversee the breakdown of the event, ensuring all equipment is stored, payments are collected, and the space is ready for the next event

Benefits (for full‑time Team Members)

• 401(k)
• Dental insurance
• Team Member discount
• Flexible schedule
• Health insurance
• Vision insurance

If you're a proactive leader who thrives in fast‑paced environments and excels in client relations, this role is for you!

AAP/EEO Statement

The job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. They may change, or new ones may be assigned at any time with or without notice.

We are an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. We will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.

Nestled in the heart of Strongsville, Ohio, Encore Event Center stands as the town’s premier destination for luxurious weddings, celebrations, and corporate events. As the site of the beloved Michaud’s, Encore carries forward a legacy while promising a future of elevated experiences for all who walk through its doors.
Today, Encore Event Center carries the torch of this iconic venue, blending its rich history with a modern, high‑class touch. While honoring Michaud’s roots, Encore brings new life to the space with upscale event offerings and state‑of‑the‑art facilities, designed to exceed your expectations. Whether you are planning an unforgettable wedding or a corporate gathering, Encore guarantees to bring your dream event to life.