Event Captain

Hotel Covington; Covington (KY); On-site; USD 16,531 - 27,552; Full time

Job summary

Hotel Covington is seeking a hands-on Events Assistant to oversee staff for contracted events at The Madison Event Center and Hotel Covington. You will manage guest expectations, lead the event team, greet guests, and provide information on food, beverages and services.

This role requires a proactive leader who can coordinate staff and ensure a seamless experience throughout the event. Qualifications include 18+ years of age, Serv-Safe or TIPS certification, and the ability to work weekends and

Qualifications

• Requires 18+ years of age.
• Serv-Safe or TIPS certification.
• Willing to work weekends and long events.
• Able to work unsupervised and lift/move tables, chairs and décor.

Responsibilities

• Manage event staff and guest expectations before, during and after events.
• Ensure quality guest experiences and lead by example.
• Greet guests and provide information about services.

Skills

Guest relations

Team leadership

Communication

Education

Serv-Safe or TIPS Certification

Job description

Principal responsibility is to manage event staff & guest expectations efficiently & effectively while providing all guests with an exceptional experience for contracted events at The Madison Event Center and Hotel Covington.

Duties:

• Remain guest focused while performing all assigned duties before, during and after an event
• Assume 100% responsibility for the quality of each guest experience
• Welcome and greet guests upon entering The Madison/Hotel Covington
• Provide information about our food, beverages and other functions and services
• Responsible for all event staff within their room
• Record the times of employees as they clock in & out
• Use the timeline and matrix to organize staff and delegate responsibilities
• Check the bars, coolers & hotboxes for all specialty items pre-event
• Verify ballroom is set according to approved floorplan
• Ensure all decorations are setup according to provided instructions
• Retrieve alcohol for event from liquor room and record consumption
• Responsible for checking all employee assignments at the end of their shifts
• Maintain clean and fully stocked prep area, restrooms and ballroom
• Ready and willing to assist other team members with event duties
• Handle tables, chairs, linens, tableware and décor carefully to prevent breakage and loss
• Always follow safe food handling guidelines
• Clean and reset ballroom at the end of every event
• Attend all scheduled employee meetings and provide suggestions for improvement
• Other duties as assigned

Qualifications:

• Positive and upbeat attitude and work well with all team members
• Must be 18 years of age
• Must be Serv‑Safe or T.I.P.S Certified
• Must be able to work unsupervised
• Must be able to work weekends
• Punctual, energetic and motivated personality
• Excellent oral communication and listening skills
• Desire to lead by example and delegate
• Ability to follow directions
• Be willing to work until the job is complete and perform other duties assigned
• Be able to work in a standing position for long periods of time (up to 10 hours)
• Hours will vary depending on events scheduled
• Eligible for annual review and merit

Please submit resumes or questions to: [e-mail]