Event Associate

Dick's Sporting Goods; Tulsa (OK); On-site; USD 26,000 - 38,000; Full time

Job summary

DICK'S Sporting Goods is seeking an Event Associate to support in-store sport events and clinics, partnering with the Field Lead to deliver athlete-first experiences. You will help engage customers with thoughtful product recommendations and run activities that showcase local programs and sponsorships.

In this role you’ll build relationships with schools and community groups, adapt quickly in a fast-paced store environment, and coach teammates to deliver confident, knowledgeable service aligned

Qualifications

• At least 2 years of customer service experience preferred.
• Customer-service oriented and personable.
• Strong attention to detail in a fast-paced retail environment.

Responsibilities

• Drive the highest level of customer service and promote loyalty programs.
• Assist Field Lead/Coach with field programming and events.
• Build relationships with local schools and community groups.
• Collaborate with Community Team to bring clinics and camps to the Field.
• Provide teammate training and coaching to deliver the store vision.
• Adapt priorities and manage time in a fast-paced environment.
• Adhere to loss prevention standards and promote promotions.
• Share product knowledge to offer consultative advice.

Skills

Customer service

Detail orientation

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW:

The Event Associate will be expected to provide thoughtful product recommendations that fit

the skill/experience level of each athlete. As the Field Associate you'll support the Field/Lead Coach

for our in-store sport events - both on and off the field. In addition to in-store events, you'll have the

opportunity to assist the lead with DICK'S sponsored camps, clinics and programs - bringing your

passion and expertise for sports to our experiential store. The job duties and responsibilities of this

role include the following:

• Responsible for driving the highest level of customer service, ensuring our teammates are driving the DICK'S common purpose and delivering hassle-free, engaging, athlete-first service.
• Assist the Field Lead/Coach with field programming, guiding our athletes to have fun and participate, safely.
• Build relationships with local schools, community organizations, sports leagues, home school organizations, to leverage for partnerships and field events.
• Work with the Community Team to bring clinics, camps, afterschool programming, to the Field.
• Assist with providing outstanding teammate training and coaching to deliver on the store vision and experience. This could include one-on-one teammate conversations, facilitating group training sessions and conducting role play exercises.
• Adjust priorities and manage time wisely in a fast-paced, ever-changing environment.
• Adhere to all loss prevention standards.
• Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.
• Bring to life the power of opinion. Making sure our experience includes product experts who provide consultative advice to our athletes, demonstrating excellent product knowledge.
• Perform other tasks as assigned by management

QUALIFICATIONS:

• At least 2 years of customer service experience preferred
• Customer-service oriented
• Strong detail orientation