Event Associate

DICK'S Sporting Goods, Inc.; Philadelphia (Philadelphia County); On-site; USD 21,000 - 29,000; Full time

Job summary

DICK'S Sporting Goods in Philadelphia is seeking a dedicated team member to support field programming, coach athletes, and deliver an athletestyle customer experience at our store. You will help organize clinics, camps, and afterschool activities while collaborating with local schools and community groups.

As part of a dynamic team, you will contribute to training teammates, uphold loss prevention standards, and promote loyalty programs and seasonal promotions to enhance the customer journey and

Qualifications

• At least 2 years of customer service experience preferred.
• Customer-service oriented.
• Strong detail orientation.

Responsibilities

• Assist the Field Lead with field programming and coaching.
• Build relationships with local schools, community organizations, and leagues for partnerships and field events.
• Provide teammate training and coaching, including group sessions and role plays.
• Promote store programs and promotions, and ensure loss prevention standards.

Skills

Customer service

Detail orientation

Job description

OVERVIEW:

Responsible for driving the highest level of customer service, ensuring our teammates are driving the DICK'S common purpose and delivering hassle-free, engaging, athlete-first service. Assist the Field Lead/Coach with field programming, guiding our athletes to have fun and participate, safely. Build relationships with local schools, community organizations, sports leagues, home school organizations, to leverage for partnerships and field events. Work with the Community Team to bring clinics, camps, afterschool programming, to the Field. Assist with providing outstanding teammate training and coaching to deliver on the store vision and experience. This could include one-on-one teammate conversations, facilitating group training sessions and conducting role play exercises. Adjust priorities and manage time wisely in a fast-paced, ever-changing environment. Adhere to all loss prevention standards. Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions. Bring to life the power of opinion. Making sure our experience includes product experts who provide consultative advice to our athletes, demonstrating excellent product knowledge. Perform other tasks as assigned by management.

QUALIFICATIONS:

At least 2 years of customer service experience preferred Customer-service oriented Strong detail orientation ACHIEVING SUCCESS AT DICK'S SPORTING GOODS Everything we do is focused on helping athletes achieve their dreams. Accomplishing this takes a team of people committed to being their best. That means learning, growing, advancing and exploring new experiences. Advancing in our career is much like a climbing wall; it isn't always a vertical path. Climbers plan their path, make moves in every direction and reach further. Whatever direction you want to explore, we encourage you to be brave, curious and hungry for new experiences. We are the athletes, the coaches, the energy in the stands, and the fans that fill them. The referees that call the games and the neighbor that can't wait until the next one. The sports enthusiasts that wake up and strive to reach our personal best. We are DICK'S Sporting Goods - a community united by our passion for sport, standing together in our pursuit of our best. What we bring to the game is what we believe will change it. By upholding the values that strengthen our performance, fosters collaboration, and ignites our desire to win, we actively demonstrate the impact and change we inspire when we work as one.