Market Research Assistant

Malibu, Atlanta; Atlanta (GA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

PD conferences

Business trips

R&R Trips

Bonuses and Awards

Job summary

Malibu, Atlanta is seeking a dedicated customer service representative to be the first point of contact for our customers. The ideal candidate will provide exceptional service while supporting our mission to understand and act upon customer needs.

This role requires strong listening skills, a customer-oriented mindset, and the ability to work efficiently under pressure within a diverse team. Benefits include professional development conferences, business trips, and bonuses for outstanding performance.

Qualifications

• Experience in a Customer Service role.
• Team player; able to interact effectively with colleagues and team members.
• Comfortable working in a diverse and multicultural environment.

Responsibilities

• Provide the best customer service by understanding what our community wants.
• Communicate with customers to address inquiries.
• Identify clients in vulnerable situations and determine support steps.
• Detect and investigate trends and patterns in customer feedback.

Skills

Knowledge about practices and principles of Customer Service

Customer and business-oriented with exceptional listening skills

Excellent organizational skills

Ability to manage an intense workload

Demonstrate excellent interpersonal skills

Job description

In an age of increasing technology, our teams speak to our consumer base ensuring the right point gets across every time.

Job Description

You will be the first point of contact for any of our customers who have questions, problems, comments, and congratulations! We want to delight our customers in any way possible. Our mission is to speak to our consumer base. In an age of increasing technology, we ensure the right point gets across every time. We pride ourselves in providing world‑class support by solving customer problems, treating them fairly, and being fully transparent.

Responsibilities and Duties

• Provide the best customer service by speaking directly and honestly with our customers and developing a deep understanding of what our community truly wants from our brand.
• Communicate with our customers to address and answer any inquiries.
• Identify clients who are in vulnerable situations and help determine what steps we can take to support them.
• Proactively identify patterns in the frustrations or hopes of our customers, seeing where we can change our processes, products, or tools to make them happier.
• Work closely with our management team to act as the first line of defense to help detect and investigate trends.
• Understand, prioritize, and escalation the comments of our customers and requests for functions to the appropriate supervisor. Also, ensure that they are treated fairly and can share their thoughts and concerns.
• Support other members in the customer service team by being a climbing point for them and advising new members.
• Make sure that the rest of the company focuses on the customer and concentrates on creating the best customer experience.

Qualifications

• Knowledge about practices and principles of Customer Service.
• Experience in a Customer Service role
• Customer and business‑oriented with exceptional listening skills
• Excellent organizational skills
• Team player; able to interact effectively with colleagues and team members
• Ability to manage (sometimes) an intense workload and work efficiently under pressure
• Demonstrate excellent interpersonal skills and comfortable working in a diverse and multicultural environment

Benefits

• PD conferences
• Business trips
• R&R Trips
• Bonuses and Awards

Job Location