Evenings & Weekends Box Office Shift Supervisor

Proctors Collaborative; City of Schenectady, Northern (NY, KY); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Proctors Collaborative seeks a full-time, benefits-eligible Box Office Shift Supervisor to support Patrons’ experience at Proctors, Capital Repertory Theatre, and Universal Preservation Hall. The role includes guiding front-line staff, handling ticket purchases, and delivering high-quality customer service via in-person, phone, mail, and email.

The position requires flexible scheduling, including evenings, weekends, and some holidays, with responsibilities ranging from opening/closing procedures

Qualifications

• Strong phone and communication skills (written and verbal).
• Proficiency in standard computer skills and the ability to effectively learn database programs.
• Ability to work in a fast-paced, high-volume environment.
• Excellent time management, multi-tasking, and organizational skills.
• Strong sense of self-motivation and initiative.
• Team player who can work well with others, even in stressful environments.

Responsibilities

• Provide patrons with accurate event and facility information.
• Supervise and support customer service agent team members.
• Assist with the selection and purchase of tickets.
• Deliver high-quality, individualized customer service via face-to-face interactions, telephone, and email.
• Work a flexible schedule, including evenings, weekends, and some holidays.
• Carry out opening and closing procedures.
• Coordinate daily CSA tasks and breaks.
• Promote a positive and safe work environment.
• Work cohesively with all Proctors’ employees and collaborative partners.
• Handle cash and cash out procedures.
• Supervise staff for non-Broadway events not-involving settlement w/artist representatives.
• Process special ticket requests.
• Maintain and archive electronic & paper files and scanned tickets for audit purposes.
• Support with reporting, scheduling, and follow up assignments as needed.

Skills

Phone skills

Verbal communication

Written communication

Computer skills

Database software

Time management

Multi-tasking

Team player

Job description

Proctors Collaborative seeks a full-time, benefits-eligible Box Office Shift Supervisor to support Patrons’ experience at Proctors, Capital Repertory Theatre, and Universal Preservation Hall. The role includes guiding front-line staff, handling ticket purchases, and delivering high-quality customer service via in-person, phone, mail, and email.

The position requires flexible scheduling, including evenings, weekends, and some holidays, with responsibilities ranging from opening/closing procedures