Evenings & Weekend Guest Engagement Specialist

Rock & Roll Hall of Fame; Cleveland (OH); Vor Ort; USD 24.000 - 36.000; Teilzeit

Benefits dieser Stelle

Discounts in museum store & café

Free access to museum events & shows

Employer paid parking

Paid time off

Zusammenfassung

Rock Hall in Cleveland is hiring a Fan Engagement Specialist to greet guests, assist with entry and events, and share the love of rock and roll. No prior museum experience is required, but enthusiasm, energy, and people skills are essential.

You will work evenings and weekends to support concerts, programs, and everyday guest experiences. The role focuses on creating memorable visitor interactions, answering questions, and guiding guests through exhibits, while representing the Rock Hall brand

Qualifikationen

• Availability to work predominantly evenings and weekends; must be able to work at least one weekend shift each weekend.
• Customer service experience.
• Strong verbal communication skills.
• Appreciation of Rock & Roll and/or music history.

Aufgaben

• Greet guests with energy, enthusiasm, and a welcoming attitude.
• Support onstage posts throughout the museum, including entry, ticket scanning, exhibit halls, theaters, and answering phones & emails.
• Actively engage with guests during their visit – answer questions, share stories, and initiate conversation.
• Address guest concerns, questions, or complaints promptly and professionally, and elevate to supervisor as needed.
• Provide visitors with wayfinding assistance and recommendations throughout the museum.
• Help with crowd flow and guest experience during high-volume events, concerts, public programs, and private events.
• Maintain awareness of daily programming, live music, exhibits and special events.
• Assist with opening/closing procedures as assigned.
• Represent the Rock Hall brand as a visible ambassador on the museum floor.
• Report operational, cleanliness, or safety issues promptly.

Kenntnisse

Customer service

Verbal communication

Music history knowledge

Bilingual

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Rock Hall in Cleveland is hiring a Fan Engagement Specialist to greet guests, assist with entry and events, and share the love of rock and roll. No prior museum experience is required, but enthusiasm, energy, and people skills are essential.

You will work evenings and weekends to support concerts, programs, and everyday guest experiences. The role focuses on creating memorable visitor interactions, answering questions, and guiding guests through exhibits, while representing the Rock Hall brand