Evening Winter Activities Desk Host

Crystal Mountain; Thompsonville (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

Crystal Mountain in Michigan seeks an Evening Desk Staff member for the Park at Water’s Edge to provide information, sales, and reservations with a focus on guest service. Evening shifts typically run from 4pm to 10pm, with duties including desk operations and program reservations.

Responsibilities include promoting activities, handling reservations, maintaining desk organization, and ensuring safe, courteous guest interactions across all services and events.

Qualifications

• Previous recreation and reservation experience is desirable but not required.
• CPR/First Aid Certifications required/provided.
• Excellent guest service.
• Clear and concise verbal communication skills.
• Must possess a high level of concentration, self-motivation, the ability to multi-task and the drive to have fun.
• Previous experience working with children a plus.
• Must have the ability to work independently.
• Dependable and meets goals.
• Exemplifies professional conduct and adherence to company Core Values.

Responsibilities

• Uphold and support recreation expectations Great Service, Quality Programming and Safe Recreation.
• Assist department in minimizing liability and risk.
• Follow activity standard operation procedures (SOPs) and uphold facilitation standards for Mountain Activities outlined in training.
• Communicate, promote, sell and encourage all on and off-site program participation.
• Staff the desk at the Park at Water’s Edge.
• Perform daily desk operations including reservations, accurate relay of information, sales and transactions, rental and resort information.
• Assist guests with program and recreation reservations. Clearly explain reservation information including check in process, location, price, cancellation policy, and other important details pertaining to a specific activity.
• Maintain professional telephone etiquette when conversing with guests and/or program vendors.
• Communicate any program suggestions, complaints, and compliments to the supervisor in a timely manner.
• Perform daily set up, end of day pick up, and cleaning/organization of recreational equipment.
• Complete daily opening and closing standard operation procedures for the desk, as well as additional paperwork required for reports, rentals, wait lists, hot sheets, and reservation forms.
• Ensure desk areas have basic operational supplies including pens, receipt paper, printer paper, RFID cards, trash bags, first aid supplies, towels, etc.
• Assist with back of the house upkeep. Keep desk area organized and presentable.
• Monitor and tally outdoor hot tub use and pool use.
• Properly file Function Sheets and completed paper waivers.
• Interact and provide a safe, fun environment at all times.
• Work special events and other programming as needed.
• Follow all safe work practices to include the use of personal protection equipment (PPE) and Blood Borne Pathogens (BBP) procedures when around injuries.
• Other duties as assigned.

Skills

Guest service

Verbal communication

Multi-tasking

Safety awareness

Education

High school diploma or equivalent

Tools

Reservations system

RFID cards

Job description

Crystal Mountain in Michigan seeks an Evening Desk Staff member for the Park at Water’s Edge to provide information, sales, and reservations with a focus on guest service. Evening shifts typically run from 4pm to 10pm, with duties including desk operations and program reservations.

Responsibilities include promoting activities, handling reservations, maintaining desk organization, and ensuring safe, courteous guest interactions across all services and events.