Evening & Weekend IT Support for Legal Pros

Winstead PC; Dallas (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

Winstead PC is seeking an After Hours Support Specialist to be the friendly first contact for attorneys, paralegals, and staff needing technology help outside normal hours. In a fast-paced law firm, you’ll support Word, Outlook, Teams, and PowerPoint, log requests, and follow up to ensure issues are resolved.

Evening and weekend coverage, with holiday support as needed, requires calm under pressure, clear communication, and a genuine desire to help people.

Qualifications

• Availability to work evenings (5:30 p.m.–12:00 a.m.) and weekends, with holiday coverage.
• Experience in a law firm, professional services IT, or a strong personal interest in technology.
• Ability to work independently under pressure with multiple requests.

Responsibilities

• Answer inbound requests from staff by phone and email during evening/weekend hours and log each request.
• Ask questions to identify root causes and think through solutions before acting.
• Research solutions using documentation, resources, and subject matter experts.
• Communicate clearly with users of all technical levels.
• Escalate issues with thorough notes so handoffs to daytime teams are smooth.
• Follow up proactively and schedule callbacks to confirm resolution.
• Troubleshoot advanced Word issues like styles, TOC errors, templates, and long documents.
• Support Microsoft 365 applications including Outlook, Excel, Teams, and PowerPoint.
• Identify recurring issues and collaborate to surface improvements.
• Serve as the primary after-hours support resource to ensure help is available.

Skills

Customer service

Flexibility

Communication skills

Critical thinking

Job description

Winstead PC is seeking an After Hours Support Specialist to be the friendly first contact for attorneys, paralegals, and staff needing technology help outside normal hours. In a fast-paced law firm, you’ll support Word, Outlook, Teams, and PowerPoint, log requests, and follow up to ensure issues are resolved.

Evening and weekend coverage, with holiday support as needed, requires calm under pressure, clear communication, and a genuine desire to help people.