Evening/Weekend Front Desk Concierge – Senior Living

Serenity Spring Senior Living at Northwood; Jasper (IN); On-site; USD 19,286,000 - 27,552,000; Full time

Job summary

Serenity Spring Senior Living at Northwood is hiring a full-time Front Desk Receptionist for evenings and weekends in our long term care facility. You will manage calls, greet residents, families and staff, and guide visitors to their destinations, while maintaining a warm, professional atmosphere.

Responsibilities include monitoring entrance security, updating resident funds, and performing light clerical tasks. A strong customer-service mindset and solid communication skills are essential.

Qualifications

• Evening and weekend availability required.
• Experience as a receptionist or clerical work preferred.
• Long-term care experience a plus.
• Familiarity with HIPAA guidelines and patient privacy.

Responsibilities

• Operate telephone, answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Greet residents, families, and employees and determine nature and purpose of visit and direct or escort them to their destination.
• Must be customer service oriented and demonstrate good communication and phone skills.
• Transferring calls and assisting residents as needed.
• Handling issues with any residents, vendors and family members.
• Communicate effectively with department staff to ensure maximum efficiency throughout the facility.
• Create and maintain an atmosphere of warmth, personal interest and positive emphasis as well as a calm environment throughout the facility.
• Monitor entrance to ensure that confused residents do not exit the building unattended.
• Update and maintain a list of resident funds available.
• Maintain the confidentiality of all residents care information and funds following HIPAA guidelines.
• Capability to multi-task and light clerical work and tasks.
• Assist other personnel as requested.

Skills

Customer service oriented

Excellent communication

Phone skills

Basic computer experience

Office equipment knowledge

Tools

MS Word/Excel

Job description

Serenity Spring Senior Living at Northwood is hiring a full-time Front Desk Receptionist for evenings and weekends in our long term care facility. You will manage calls, greet residents, families and staff, and guide visitors to their destinations, while maintaining a warm, professional atmosphere.

Responsibilities include monitoring entrance security, updating resident funds, and performing light clerical tasks. A strong customer-service mindset and solid communication skills are essential.