Veterinary Client Service Specialist – Specialty & Emergency

West Hills Animal Hospital & 24hr Emergency Veterinary Center; Town of Huntington (NY); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Competitive pay

Training & career development

Health benefits

Pet care discounts

Paid time off

401(k) with company match

Job summary

West Hills Animal Hospital & 24hr Emergency Veterinary Center in Huntington, NY is seeking a Veterinary Client Service Representative to join our Specialty & Emergency team. This full-time, evening-shift role emphasizes compassionate client service and efficient hospital operations.

You will greet clients, handle high-volume calls, register patients, manage appointments, process invoices, and coordinate with veterinarians and technicians.

Qualifications

• Excellent verbal and written communication with the ability to navigate sensitive client interactions.
• Strong multitasking, organizational, and problem-solving abilities.
• Exceptional attention to detail when handling medical records, patient information, and financial transactions.

Responsibilities

• Greet clients and patients with professionalism and empathy.
• Manage high-volume phone calls and escalate urgent needs to the medical team.
• Coordinate emergency walk-ins and specialty appointments; register patients and collect info.
• Maintain electronic medical records and gather histories for the medical team.
• Process invoices, payments, deposits, and other financial transactions accurately.
• Communicate with veterinarians and technicians to support patient flow and hospital operations.
• Relay discharge instructions and follow-up information to clients.
• Assist clients with appointments, procedures, and financial discussions with patience.
• Keep the reception area clean, organized, and welcoming.
• Support teammates and adapt to changing priorities during shifts.

Skills

Excellent communication

Multitasking

Attention to detail

Calm under pressure

Computer literacy

Tools

Veterinary practice management software

Job description

West Hills Animal Hospital & 24hr Emergency Veterinary Center in Huntington, NY is seeking a Veterinary Client Service Representative to join our Specialty & Emergency team. This full-time, evening-shift role emphasizes compassionate client service and efficient hospital operations.

You will greet clients, handle high-volume calls, register patients, manage appointments, process invoices, and coordinate with veterinarians and technicians.