Evening Travel Support Coordinator

Amsalem Global Travel Management; Wayne (NJ); On-site; USD 22,000 - 25,000; Part time

Job summary

ABT US is a corporate travel management company in Wayne, NJ, seeking an afternoon-to-evening customer service desk role. 1:00 PM to 9:00 PM or 12:00 PM to 8:00 PM, on-site at Wayne, with a fixed weekly schedule.

You will take calls from business travellers facing changes, log details in our systems, chase airlines or hotels for responses, and maintain a shared inbox; no travel industry experience required.

Qualifications

• Customer service experience across any setting is valuable.
• Ability to stay calm and organized when multiple tasks are urgent.
• Ability to learn new software by exploring the system.
• Willingness to commit to the same days/hours every week.

Responsibilities

• Handle calls from business travellers and resolve issues (cancellations, bookings, delays).
• Log all interactions accurately in our systems.
• Chase airlines or hotels for timely responses.
• Maintain a shared inbox to prevent backlog.
• Identify and resolve incorrect confirmations before escalation.

Skills

Customer service

Calm under pressure

Attention to detail

Tech-savvy

Reliability

Job description

ABT US is a corporate travel management company in Wayne, NJ, seeking an afternoon-to-evening customer service desk role. 1:00 PM to 9:00 PM or 12:00 PM to 8:00 PM, on-site at Wayne, with a fixed weekly schedule.

You will take calls from business travellers facing changes, log details in our systems, chase airlines or hotels for responses, and maintain a shared inbox; no travel industry experience required.