Evening Travel Program Support Specialist — Entry Level

Amex GBT; United States; On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Flexible benefits tailored to each country

Travel perks with weekly deals

Wellbeing resources for health

Job summary

Amex GBT is looking for an Entry-Level Travel Program Support Specialist in Topeka, KS. This role involves interfacing with the Travel Manager during evening shifts, providing day-to-day support for travel program management, and assisting with reporting tasks.

Other responsibilities include resolving customer inquiries and driving first-call resolutions. Candidates should possess experience in client services and strong communication skills. Join a collaborative environment that promotes career growth and values innovative contributions.

Qualifications

• Proven background in client servicing and direct client-facing experience.
• Excellent communication skills and ability to interact with diverse working styles.
• Previous experience in customer support or travel program management is preferred.

Responsibilities

• Provide strong service and faster resolution for internal and external customers via Phone, Email, or Salesforce.
• Act as a primary point of contact for common client/customer issues.
• Drive First Call Resolution for key contacts.
• Promote and implement best practices across teams.
• Facilitate case movement for internal partners and monitor SFDC cases.

Skills

GDS systems knowledge (Sabre, Apollo, Galileo, Amadeus)

Creative problem-solving

Proficient in Microsoft applications (Outlook, Word, Excel, PowerPoint)

Excellent business writing skills

Strong prioritization and time management skills

Independent decision-making capabilities

Knowledge of GBT products, solutions, and services

Education

Relevant degree or equivalent experience

Job description

Amex GBT is looking for an Entry-Level Travel Program Support Specialist in Topeka, KS. This role involves interfacing with the Travel Manager during evening shifts, providing day-to-day support for travel program management, and assisting with reporting tasks.

Other responsibilities include resolving customer inquiries and driving first-call resolutions. Candidates should possess experience in client services and strong communication skills. Join a collaborative environment that promotes career growth and values innovative contributions.