Evening Support Technician

Virginia's Community College System; Richmond (VA); On-site; USD 35,000 - 44,000; Part time

Job summary

Germanna Community College is seeking a part-time Evening Support Technician to provide timely IT support at Stafford County Center and Fredericksburg Area Campus. The role focuses on network and system support for computers, AV gear, mobile devices, and related equipment to boost productivity across the college.

The position requires CompTIA A+ or equivalent experience, strong customer service, and the ability to work evenings, with occasional weekend events.

Qualifications

• Experience in customer service, preferably Helpdesk.
• CompTIA A+ Certification or equivalent PC hardware experience.
• Knowledge of software licensing, installation, and maintenance.
• Knowledge of basic network functionality and infrastructure.
• Troubleshooting experience with audio-visual systems.
• Excellent oral and written communication skills.
• Ability to lift 50 lbs.
• Willingness to learn AI tools.

Responsibilities

• Responds promptly and courteously to faculty and staff tickets regarding computer and AV problems.
• Install and support computer workstations and peripherals; perform maintenance and patching; image and troubleshoot within SOPs.
• Prioritize and close helpdesk tickets for AV, computer, and network incidents.
• Provide tech support for evening and weekend events; schedule may require at location changes.
• Install and support audio-visual equipment; perform regular maintenance.
• Train staff in usage of computer and AV systems; keep training documents current.
• Maintain accurate inventory in asset management systems.

Skills

Customer service

Helpdesk

AI tools

Excellent communication

Independent work

Lifting 50 lbs

Networking basics

Audio-visual systems

Education

CompTIA A+ Certification

Tools

Microsoft Intune

ManageEngine Endpoint Central

TeamDymanix

Job description

Working Title Evening Support Technician Role Title Info Technology Specialist I Role Code 39111-SW FLSA Nonexempt Pay Band 04 Position Number 297W0218 Agency Germanna Community College Division Germanna Community College (Div) Work Location Stafford - 179 Hiring Range $25.29-$31.62 per hour, state benefits do not apply Emergency/Essential Personnel No EEO Category 3-Technicians Full Time or Part Time Part Time Does this position have telework options? -Telework options are subject to change based on business needs- Does this position have a bilingual or multilingual skill requirement or preference?

Work Schedule: Monday-Friday 2:00 P.M. – 7:00 P.M. Or as Scheduled.

Please Note: Saturday varies depending on classes and events.

Sensitive Position No Job Description.

Germanna Community College is a public, open access institution of higher education in the Virginia Community College System. The College is a dynamic learning organization that serves as a Germanna regional leader and preferred partner where quality learning experiences enable students to participate effectively in the social, economic, political, intellectual, and cultural life of their communities. Germanna Community College is centrally located in Fredericksburg, VA between Washington D.C. and Richmond and between the Blue Ridge mountains and the Chesapeake Bay. Full of history, the area offers a community rich with diversity, the arts, technology, vineyards, hiking, canoeing/kayaking, and many other activities.

Germanna Community College is seeking a part-time Evening Support Technician to support our Stafford County Center and Fredericksburg Area Campus. This position provides timely and effective network and system support for information technology equipment and/or systems including computers and peripheral equipment, network and telecommunication devices, audio and video equipment, mobile devices and related transmission equipment to increase productivity in all areas of the college allowing employees to meet Germanna’s mission.

Major Duties And Responsibilities

• Responds in timely and courteous manner for faculty & staff tickets regarding about computer and AV related problems and requests.
• Performs installation and support of computer workstations and peripherals. Responsible for performing regular maintenance and patching on workstations, ensure operational readiness and security compliance. Ensures equipment is repaired or replaced in timely manner. Images and troubleshoots computers in compliance with standard operating procedures.
• Prioritize and complete helpdesk tickets for Audio-Visual, computer, and network incidents and requests.
• Provides technology support for evening & weekend events and classes per SLAs and SOPs. Requires schedule flexibility as schedule will be adjusted to accommodate event’s needs, including regularly working at alternative locations.
• Performs installation and support of audio-visual equipment. Responsible for performing regular maintenance on AV equipment. Ensure equipment is repaired in a timely manner.
• Trains employees in the proper usage of computer and audio-visual systems. Ensures training documents at assigned location are kept current and are distributed as needed.
• Maintains accurate college software and hardware inventory within the designed asset management system(s). Follows all asset control SOPs and completes required asset management tasks.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Must possess experience in customer service, preferably Helpdesk.
• CompTIA A+ Certification or equivalent experience with PC hardware maintenance and repair.
• Must possess knowledge of software licensing, installation, and maintenance.
• Must possess knowledge of basic network functionality and infrastructure.
• Must possess knowledge and troubleshooting experience of audio-visual systems.
• Must possess excellent oral and written communication skills.
• Must have excellent attention to detail and the ability to work independently.
• Experience with or willingness to learn AI tools.
• Ability to lift 50 lbs.

Additional Considerations

• Experience with Enterprise System Management tools such as Microsoft Intune or Manage Engine Endpoint Central.
• Knowledge of Helpdesk Ticketing Systems such TeamDymanix.
• Knowledge of supporting and troubleshooting Windows 11.
• Experience with Android and Apple products and other end-user devices.
• Experience supporting external customers within a professional event setting.

Operation of a State Vehicle

Operation of a State Vehicle No Supervises Employees No Required Travel

Travel between campuses may be required.

Posting Number WGE_3544P Recruitment Type General Public - G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 11/02/2026 Job Close Date 11/16/2026 Open Until Filled Agency Website www.germanna.edu Contact Name Joshua Cave Email [e-mail] Phone Number

Additional Information Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Quicklink for Posting https://jobs.vccs.edu/postings/102771