Evening Shift Leader - Coach, Guide & Grow

Dunkin' - Franchisee Of Dunkin Donuts; Salem (MA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Competitive wages

Awesome team-oriented environment

Growth opportunities

Job summary

Dunkin is seeking a Shift Leader to manage afternoon and evening shifts in a fast-paced store environment. You will coach crew, ensure Brand standards, and deliver a friendly guest experience while supporting daily operations in a team-focused setting.

Ideal candidates have leadership experience, a strong guest-service orientation, and the ability to motivate others during high-volume periods. The role emphasizes teamwork, feedback, and growth.

Qualifications

• Experience leading a team in a fast-paced environment.
• Excellent guest service orientation and communication.
• Willingness to work afternoon/evening shifts (12:00–23:00).

Responsibilities

• Coach crew members during the shift to meet Brand standards and guest expectations.
• Set goals, assign tasks, and monitor performance throughout the shift.
• Provide timely feedback and recognize successes to motivate the team.

Skills

Leadership

Customer service

Coaching

Teamwork

Job description

This position is afternoon/evening shift between the hours of 12 noon - 11PM.

As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success.

The Shift Leader will be responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Benefits of working for a Dunkin' franchisee:

• Competitive wages
• Awesome team-oriented environment
• Lots of potential for growth within the company for those who work hard