Afternoon/Evening Shift Leader

Dunkin' - Franchisee Of Dunkin Donuts; Salem (MA); In loco; USD 20.664 - 27.552; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive wages

Awesome team-oriented environment

Growth opportunities

Descrizione del lavoro

Dunkin is seeking a Shift Leader to manage afternoon and evening shifts in a fast-paced store environment. You will coach crew, ensure Brand standards, and deliver a friendly guest experience while supporting daily operations in a team-focused setting.

Ideal candidates have leadership experience, a strong guest-service orientation, and the ability to motivate others during high-volume periods. The role emphasizes teamwork, feedback, and growth.

Competenze

• Experience leading a team in a fast-paced environment.
• Excellent guest service orientation and communication.
• Willingness to work afternoon/evening shifts (12:00–23:00).

Mansioni

• Coach crew members during the shift to meet Brand standards and guest expectations.
• Set goals, assign tasks, and monitor performance throughout the shift.
• Provide timely feedback and recognize successes to motivate the team.

Conoscenze

Leadership

Customer service

Coaching

Teamwork

Descrizione del lavoro

Overview

This position is afternoon/evening shift between the hours of 12 noon – 11 PM.

Responsibilities

As a Dunkin franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success. The Shift Leader will be responsible for coaching crew members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Benefits

• Competitive wages
• Awesome team-oriented environment
• Lots of potential for growth within the company for those who work hard