Evening Shelter Operations Specialist

Automatic Data Processing, Inc.; Boston (MA); On-site; USD 31,000 - 33,000; Full time

Benefits offered by this job

Tuition assistance

Retirement planning

Competitive healthcare benefits

Job summary

EMPath in Boston, MA is seeking a Residential Specialist to support shelter operations and residents. The role emphasizes facility operations over caseload management, helping maintain a safe, welcoming environment and coordinating with mentors to assist residents with housing applications and resources.

Ideal candidates show compassion for diverse populations facing homelessness and related challenges, with strong communication, problem-solving, and teamwork skills.

Qualifications

• Associate degree in human services, child welfare, hospitality, or related field is a plus.
• Strong written and verbal communication skills.
• Ability to stay composed in high-pressure situations.

Responsibilities

• Maintain daily shelter functions including logging attendance and preparing rooms.
• Assist with heating and setting out pre-prepared meals; maintain a clean living space.
• Respond to resident needs and support daily activities.
• Partner with Program Mentors to help residents with housing applications and resources.
• Participate in community meetings and occasionally lead mini-workshops for residents.

Skills

Bilingual

Communication skills

Education

Associate degree in human services

Job description

EMPath in Boston, MA is seeking a Residential Specialist to support shelter operations and residents. The role emphasizes facility operations over caseload management, helping maintain a safe, welcoming environment and coordinating with mentors to assist residents with housing applications and resources.

Ideal candidates show compassion for diverse populations facing homelessness and related challenges, with strong communication, problem-solving, and teamwork skills.