Evening Roadside Support Specialist

Bosch Group; Itasca (IL); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

401k match

Onsite gym

Massage chairs

Job summary

Bosch Service Solutions North America LLC is seeking a Customer Service Representative (Part-Time Evenings) to support Roadside Protect operations in Itasca, IL. You will handle inbound calls, gather information, and follow client-specific requirements to assist customers with roadside-related needs.

Role emphasizes empathy, clear communication, and data entry accuracy. On-site position with 2:00 PM–8:30 PM shifts and comprehensive initial training will prepare you for daily challenges in a

Qualifications

• High School Diploma or GED required.
• Strong interpersonal communication skills (verbal and written).
• Ability to work in fast-paced environment and handle time-sensitive tasks.
• On-site work in Itasca, IL.

Responsibilities

• Answer inbound calls and provide professional, empathetic customer support.
• Gather required information accurately and enter data into dispatch systems.
• Follow scripts and client-specific requirements to resolve issues.
• Communicate clearly with customers or drivers regarding next steps and processes.
• Escalate issues according to policy when necessary.
• Maintain confidentiality of customer and company information.

Education

High School Diploma or GED

Tools

MS Office

Job description

Bosch Service Solutions North America LLC is seeking a Customer Service Representative (Part-Time Evenings) to support Roadside Protect operations in Itasca, IL. You will handle inbound calls, gather information, and follow client-specific requirements to assist customers with roadside-related needs.

Role emphasizes empathy, clear communication, and data entry accuracy. On-site position with 2:00 PM–8:30 PM shifts and comprehensive initial training will prepare you for daily challenges in a