Evening Remote Tech Support & Integration Engineer

Socket.dev; Tampa (FL); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Shift differential 10%

Job summary

Socket.dev is seeking a Technical Consultant to guide enterprise customers through the implementation of our care management software. The role starts with a 90-day onboarding and training period in our Tampa office, then transitions to a fully remote position supporting customers on the evening shift (3:00 PM – 11:00 PM ET).

The ideal candidate has 3–5 years of experience in technical consulting or related roles within a healthcare environment, strong SQL and data integration skills, and the

Qualifications

• 3–5 years in Technical Consulting, Business Analysis or Project Management within a technical healthcare environment.
• SQL development and database administration experience (SQL Server preferred).
• Basic ETL or data processes knowledge including data mapping and XML data interfaces.
• Web services – experience in designing API client applications/call sequences (REST/Postman, FHIR).
• System security and administration knowledge (SSO, SSL).
• Customer-facing technical requirements iteration with system integration and enterprise application architecture/design knowledge.
• Familiarity with enterprise application integration platforms (SAAS Solutions).
• Healthcare or health plan knowledge and SAAS platform experience is strongly preferred.
• Experience in Technical Documentation and Business Analysis.
• Data reporting experience including data analysis and visualization tools.

Responsibilities

• Contribute to and review SOWs for MHK integration projects involving 3rd party vendors/partners.
• Lead cross-functional teams in design and documentation of solution architecture.
• Develop specifications based on customer infrastructure requirements.
• Develop detailed MS Project schedules with milestones.
• Deliver technical integration and interface capability presentations to stakeholders.
• Create data interface specifications (XML, X12, REST and SOAP).
• Perform data issue analysis using SQL and log files.
• Document issues and coordinate with product/engineering for fixes.
• Develop deployment plans covering installation, data loads and go-live checks.
• Identify and drive improvements to implementation delivery processes.
• Manage executive expectations with transparent communication.
• Drive customer teams to complete deliverables.
• Build client trust through accountability and tailored solutions.

Skills

Technical consulting

Business analysis

Project management

SQL development

Database administration

ETL/data integration

Web services/API

System security

Enterprise application integration

Documentation & BA

Data reporting & visualization

Education

Bachelor’s degree preferred

Job description

Socket.dev is seeking a Technical Consultant to guide enterprise customers through the implementation of our care management software. The role starts with a 90-day onboarding and training period in our Tampa office, then transitions to a fully remote position supporting customers on the evening shift (3:00 PM – 11:00 PM ET).

The ideal candidate has 3–5 years of experience in technical consulting or related roles within a healthcare environment, strong SQL and data integration skills, and the