Clinical Applications Training & Support Specialist

Socket.dev; Miami (FL); On-site; USD 55,000 - 85,000; Full time

Job summary

Socket.dev is seeking a Clinical Applications Support Specialist to assist non-technical users, resolve issues and errors in clinical applications, and diagnose helpdesk tickets. You will work independently or with the clinical application support team to ensure smooth operation of EHR systems.

The role includes developing training materials, documenting workflows, supporting upgrades, and providing on-site orientation.

Responsibilities

• Communicate with non-technical users to resolve issues and errors in clinical applications.
• Works independently and with other members of the clinical application support team for the resolution of user helpdesk tickets and diagnosis of application errors.
• Assists with data clean up within the clinical applications assigned.
• Researches patient data across multiple applications to resolve discrepancy issues in both clinical and demographic data.
• Attend workshops, conferences and seminars necessary for professional growth (internal and external meetings).
• Trains/assist staff on the use of clinical applications; performs on-site orientation, on-site demo and other training as assigned.
• Provides technical support and assistance to staff in using all clinical applications and processes.
• Assists authorized parties in obtaining reports from the Practice Management and Electronic Medical Record systems.
• Provides technical assistance in report generation as required.

Job description

Socket.dev is seeking a Clinical Applications Support Specialist to assist non-technical users, resolve issues and errors in clinical applications, and diagnose helpdesk tickets. You will work independently or with the clinical application support team to ensure smooth operation of EHR systems.

The role includes developing training materials, documenting workflows, supporting upgrades, and providing on-site orientation.