Evening Receptionist

Heritage Park Nursing and Rehabilitation Center; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Heritage Park Nursing and Rehabilitation Center in Austin, TX seeks a friendly Receptionist to be the first point of contact for residents, families and staff. You will answer calls, direct inquiries, assist with mail, and support the Business Office to keep billing and administrative tasks moving smoothly.

Ideal candidates have strong communication and customer service skills, proficiency with Microsoft Office, and the ability to manage multiple tasks in a healthcare setting while upholding

Qualifications

• High School diploma or equivalent required.
• Excellent oral and written communication skills.
• Knowledge of Microsoft Office (Word, Excel, Outlook).
• Excellent organizational and customer service skills.

Responsibilities

• Answer telephone calls in a timely and pleasant manner.
• Assist with mail distribution and general office duties.
• Process invoices and manage accounts payable for timely payments.
• Update employee phone list as needed.
• Mail monthly resident statements for room and board.
• Support recruitment, training and staff development in the facility.
• Verify EPLS and OIG for vendors.
• Perform other duties as assigned by Business Office Manager or Facility Administrator.

Skills

Communication

Customer service

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Primary ResponsibilitiesThe Receptionist is responsible for answering telephone calls and guiding residents, family members, visitors and staff to appropriate personnel for assistance. This person works in conjunction with the facility Administrator and Business Office personnel to ensure that the Business Office works efficiently.Essential FunctionsAnswer telephone calls in a timely and pleasant mannerAssist with mail distributionAssist with general office duties as assigned by the Business Office Manager and/or facility AdministratorResponsible for accounts payable, collecting, processing and submitting invoices for payment in a timely mannerAssist with updating employee phone list as neededAssist with mailing out monthly resident statements for room and boardActively assist and participate in the enhancement of the lives of our residents through our dedicated approach to patient care and our census building program.Actively assist and participate in the development and retention of staff through recruitment, training and nurturing the employees of the nursing facilityAssists in verification of EPLS and OIG for vendors (initial, monthly & annually)Perform other duties and tasks as assigned by the Business Office ManagerEducational/Training RequirementsHigh School diploma or equivalent is requiredLicensing RequirementsNoneExperience RequirementsExcellent oral/written communication skillsKnowledge of Microsoft Office (Word, Excel, Outlook)Excellent organizational and customer service skillsPhysical DemandsThe physical demands described here are representative but not necessary all inclusive, of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to effectively communicate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Action Rarely Occasionally FrequentlyLifting - 1-25 lbs XLifting - 25-50 lbs XLifting - 50+ lbs XCarrying - 1-25 lbs XCarrying - 25-50 lbs XCarrying - 50+ lbs XPushing/Pulling - 1-25 lbs XPushing/Pulling - 25-50 lbs XPushing/Pulling - 50+ lbs XSliding/Transferring - 1-25 lbs XSliding/Transferring - 25-50 lbs XSliding/Transferring - 50+ lbs XStanding XSitting XWalking XSpeaking XDriving XBalancing/Climbing XStooping/Kneeling XCrouching/Crawling XReaching XHearing/Listening XSeeing XTurning/Twisting/Leaning X